Hi Isaac
When the issue occurs in the WordPress admin, please open your browser console and check for errors. If errors are present, screenshot, upload to imgur.com or similar and send us the link.
Thanks
OK.. Let me try that and send please wait
If you can also let us know your site URL and who the site is hosted with, that’ll be helpful. Thanks.
@alexgso please monitor if you’re online. Thanks.
I’m online but actually can’t get the explanation through… I’m using TAB not PC 💻
The site is https://palmpus.com
Hosted with https://qservers.net
I don’t mind giving you access to check my end! And help me fix this.
I’m here and have sent the site address above but it has been marked up for moderation above.
Thanks for your quick response @misplon, and @alexgso still Waiting for your reply…
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This reply was modified 4 years, 7 months ago by
ZaacWilliam.
Are there errors in the console? If so, please screenshot and send us a link.
Regarding “ Still Waiting for your reply…” This is our free support tier, it’s after hours at the weekend, please be patient. Thanks.
Thanks, I see your URL reply above has been released from moderation and understand you’re on a tablet. No worries, we’ll take a look, see if we can spot anything and let you know.
Please, try temporarily pausing CloudFlare and then re-check the issue, is there any change?
I’m not using cloud flare and have deactivated all caching plugins I have since (even before I discovered this) not saving content issues.
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This reply was modified 4 years, 7 months ago by ZaacWilliam.
Thanks for the update. I think there is a plugin fetching a resource from CloudFlare, I understand now.
To confirm, you’ve deactivated then deleted Page Builder from Plugins and then reinstalled the plugin from Plugins > Add New, search for Page Builder by SiteOrigin, install and activate?
Please, could you let us know a page to check which has experienced the issue?
Andrew all my pages that have same issues…
Please, check for console errors when editing a page on a computer, if error exist, take a screenshot, upload to imgur.com and send us the link. Here is how to open the console and check: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis.
