order not adding to admin

  • Resolved efficiente

    (@smarterpub)


    4 years, 9 months ago

    I have searched and searched for an understanding on how this issue can happen. I have failed. The logic I am applying is based on a session / order id being created and then the user returns in the future to pick up where they left off only the order id is no longer available. Even though the order id is free to use!

    I can’t reason why after returning from the payment gateway the order fails to get added to the dashboard. It just disappears! I get the email to confirm the order but nothing in the admin section.

    I’ve read this https://wordpress.org/support/topic/order-isnt-appearing-in-woocommerce-orders-dashboard/ which is not the same as we do not have duplicate order ids. We having missing orders!

    conflicting plugins?

    the question is how are order ids generated in the first instance, can I clear a cache of previously created so they start as new for all users. the sequence currently is all orders after the last one are being received, it seems old order ids just disappear so if someone returns from 3 weeks ago the order goes missing, if this person returns I am assuming they are picking up an old cart and completing. There is also no trace of the customers account!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    4 years, 9 months ago

    Hello there,

    the question is how are order ids generated in the first instance, can I clear a cache of previously created so they start as new for all users. the sequence currently is all orders after the last one are being received, it seems old order ids just disappear so if someone returns from 3 weeks ago the order goes missing, if this person returns I am assuming they are picking up an old cart and completing. There is also no trace of the customers account!

    Order IDs are generated always from the last ID available. If someone does not complete an order then that ID is eventually skipped. If skipped, the ID counter does not go back to see if any of the previous numbers is available.

    This is related to how WordPress works, not just WooCommerce. The same would happen with a post, or a page.

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    4 years, 9 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘order not adding to admin’ is closed to new replies.