One of the sliders does not respect the format in the mobile version

  • focarest

    (@focarest)


    1 year ago


    Slider number 2 does not respect the mobile format, despite having the correct characteristics.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    1 year ago

    Hello @focarest,

    Thank you very much for getting in touch with us 🙂

    We have thoroughly reviewed the issue you mentioned above.

    Slider number 2 doesn’t seem to have any configuration for mobile devices. That’s why it is not respecting the mobile format. To display the slider properly on mobile devices, the widget settings need to be customized individually for the mobile format.

    If we can be of any assistance to resolve the issue, please open a ticket in our support center.

    https://hasthemes.com/contact-us/

    Our support team will definitely assist you with this.

    Best regards,
    Tarek Aziz

    nasseryo

    (@nasseryo)

    1 year ago

    Salam Alaykum brother Tarek Aziz ( @tarekht ), I don’t have the same problem.
    I have a problem of configuration with all slides, I configured well the mobile version of the slide in elementor to show only part of the image, or even a different image, and still nothing change.

    • This reply was modified 1 year ago by nasseryo.
    • This reply was modified 1 year ago by nasseryo.
    • This reply was modified 1 year ago by nasseryo.
    • This reply was modified 1 year ago by nasseryo.
    Plugin Contributor Tarek Aziz

    (@tarekht)

    1 year ago

    Walaikumussalam @nasseryo,

    I am sorry for the inconvenience you experienced.

    Would it be possible for you to open a ticket in our support center?

    Our support team would like to investigate the issue further to identify why exactly this is happening on your end.

    This way, they can provide you with an effective solution to the issue.

    Best regards,
    Tarek

Viewing 3 replies - 1 through 3 (of 3 total)
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