Hi there,
I just tested on my personal site with a Downloadable product and guest checkout, using the same Enable : Downloads require login and Enable : Grant access to downloadable products after payment settings that you have, however after checkout the download links displayed as expected:
Link to image: https://d.pr/i/yT4USS
Also, opening the link from the email downloaded the file directly.
What payment gateway were you using for checking out? If using PayPal, please refer to this FAQ about downloadable products:
https://docs.woocommerce.com/document/digital-downloadable-product-handling/#section-14
If you are still having trouble, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. Please note that since this is a public forum, you may want to remove any sensitive information that you don’t want shared publicly.
Hi kelly,
Thank you for your reply.
I’m not using any payment gateway, because all product is free for all registered member (customer type user account). And some product is free for unregistered member (Guest Account).
I’m not choose any option on Payment methods, and all product price set to 0.
Below is Woo System status
Regards,
Hilfan
### WordPress Environment ###
WordPress address (URL): https://app-pack.telkomuniversity.ac.id
Site address (URL): https://app-pack.telkomuniversity.ac.id
WC Version: 4.7.0
REST API Version: ✔ 4.7.0
WC Blocks Version: ✔ 3.6.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.6.3
Log Directory Writable: ✔
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –
### Server Environment ###
Server Info: Apache
PHP Version: 7.4.12
PHP Post Max Size: 50 MB
PHP Time Limit: 150
PHP Max Input Vars: 1000
cURL Version: 7.73.0
OpenSSL/1.1.1h
SUHOSIN Installed: –
MySQL Version: 5.6.49
Max Upload Size: 50 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 4.7.0
WC Database Prefix: wpqr_
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### Post Type Counts ###
attachment: 831
feedzy_categories: 1
feedzy_imports: 11
forum: 1
mc4wp-form: 1
nav_menu_item: 202
oembed_cache: 71
page: 22
post: 3029
product: 209
revision: 2
shop_order: 255
templatera: 7
testimonial: 4
topic: 1
wc_membership_plan: 1
wc_memberships_team: 1
wc_user_membership: 1
wdf_scan: 1
wdf_scan_item: 6
wpcf7_contact_form: 3
wphb_minify_group: 61
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (50) ###
Redux: by Redux.io + Dovy Paukstys – 4.1.23
Admin Menu Editor Pro: by Janis Elsts – 2.12.4
Akismet Anti-Spam: by Automattic – 4.1.7
Authorizer: by Paul Ryan – 2.10.0
bbPress Shortcodes: by NexGenForo – 1.0
bbPress: by The bbPress Contributors – 2.6.6
Change Password Protected Message: by pipdig – 1.2.5
Classic Editor Addon: by <a href="https://so-wp.com">Pieter Bos</a>
<a href="https://gschoppe.com">Greg Schoppe</a> – 2.6.3
Classic Editor: by WordPress Contributors – 1.6
Code Snippets: by Code Snippets Pro – 2.14.0
Contact Form 7: by Takayuki Miyoshi – 5.3
Duplicate Post Page Menu & Custom Post Type: by Inqsys Technology – 1.5.1
Envato Elements: by Envato – 2.0.7
Featured Image from URL | FIFU: by fifu.app – 3.4.3
Featured Images in RSS for Mailchimp & More: by 5 Star Plugins – 1.5.7
Feedzy RSS Feeds Premium: by Themeisle – 1.6.12
Feedzy RSS Feeds Lite: by Themeisle – 3.5.1
GD bbPress Attachments: by Milan Petrovic – 4.1
Beehive Pro: by WPMU DEV – 3.3.4
Head, Footer and Post Injections: by Stefano Lissa – 3.2.1
Hide Price Until Login: by CedCommerce – 1.0.10
Jetpack by WordPress.com: by Automattic – 9.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.4.2
Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.7.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
Mega Main Menu: by MegaMain.com – 2.2.1
Slider Revolution: by ThemePunch – 6.2.22
RoadThemes Helper: by RoadThemes – 1.0.0
Rotating Tweets (Twitter widget & shortcode): by Martin Tod – 1.9.10
Simple Local Avatars: by Jake Goldman
10up – 2.2.0
Simple product counter: by WebArea – 2.1.0
Snapshot Pro: by WPMU DEV – 3.3.0
Templatera: by WPBakery – 1.1.12
Testimonials: by WooThemes – 1.5.4
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.5.1
Branda Pro: by WPMU DEV – 3.4.1
WP Cloud Plugin Use-your-Drive (Google Drive): by WP Cloud Plugins – 1.15.5
Webpushr Push Notifications: by Webpushr – 4.15.0
WooCommerce Checkout Field Editor: by WooCommerce – 1.5.36 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Max Quantity: by Isabel Castillo – 1.5.2 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Stock Manager: by StoreApps – 2.5.2 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce: by Automattic – 4.7.0
Notifier to Whatsapp: by QODR – 0.3.9 – Installed version not tested with active version of WooCommerce 4.7.0
Defender Pro: by WPMU DEV – 2.3.2
Hummingbird Pro: by WPMU DEV – 2.7.0
WP-PostViews: by Lester 'GaMerZ' Chan – 1.76.1
Smush Pro: by WPMU DEV – 3.7.2
SmartCrawl Pro: by WPMU DEV – 2.8.3
WPMU DEV Dashboard: by WPMU DEV – 4.10.5
YITH WooCommerce Wishlist: by YITH – 3.0.16
### Inactive Plugins (1) ###
Simple WordPress Membership: by smp7
wp.insider – 4.0.2
### Dropin Plugins (1) ###
advanced-cache.php: advanced-cache.php
### Settings ###
API Enabled: ✔
Force SSL: –
Currency: IDR (Rp)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
### WC Pages ###
Shop base: #12 - /shop/
Cart: #1486 - /cart/
Checkout: #13 - /checkout/
My account: #14 - /my-account/
Terms and conditions: #3 - /term-and-condition/
### Theme ###
Name: Sinrato Child Theme
Version: 1.0
Author URL: http://plazathemes.com/
Child Theme: ✔
Parent Theme Name: Sinrato
Parent Theme Version: 1.0.4
Parent Theme Author URL: http://plazathemes.com/
WooCommerce Support: ✔
### Templates ###
Overrides: sinrato-child/woocommerce/archive-product.php
sinrato-child/woocommerce/cart/cart.php
sinrato-child/woocommerce/cart/cross-sells.php
sinrato-child/woocommerce/cart/mini-cart.php
sinrato-child/woocommerce/checkout/form-checkout.php
sinrato-child/woocommerce/content-product.php
sinrato-child/woocommerce/content-product_cat.php
sinrato-child/woocommerce/content-single-product.php
sinrato-child/woocommerce/content-widget-product.php
sinrato-child/woocommerce/global/breadcrumb.php
sinrato-child/woocommerce/loop/loop-end.php
sinrato-child/woocommerce/loop/loop-start.php
sinrato-child/woocommerce/loop/orderby.php
sinrato-child/woocommerce/loop/pagination.php
sinrato-child/woocommerce/myaccount/my-orders.php
sinrato-child/woocommerce/single-product/related.php
sinrato-child/woocommerce/single-product/up-sells.php
sinrato-child/woocommerce/single-product.php
### Action Scheduler ###
Canceled: 3
Oldest: 2020-11-11 22:10:06 +0700
Newest: 2020-11-15 18:32:03 +0700
Complete: 1,939
Oldest: 2020-10-20 19:11:02 +0700
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Pending: 25
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Newest: 2020-11-22 02:18:36 +0700
Hi there Hilfan,
Thank you for providing that Status Report. I see that you have a number of different plugins that could be affecting the default behavior, as well as a custom theme that could be causing the links not to display.
To check for conflicts in plugin/theme code, please temporarily switch your theme back to the default Storefront theme and disable all plugins except for WooCommerce, then check to see if the issue is fixed. If it is, then switch your theme back and reactivate plugins one-by-one until you find the one that is causing the issue.
You can read about testing for conflicts in our documentation here:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/
