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  • Resolved cathrp

    (@cathrp)


    3 months, 3 weeks ago

    Hi,

    I have no more posts on my feeds. When I try to reconnect, I get this messages :

    Oops!

    We couldn’t find any Business Instagram accounts connected to your Facebook account!

    This could happen if you didn’t give Spotlight the required permission in the previous step, or if Facebook’s services are encountering problems.

    Could you help me, please.

    Best regards

    Catherine

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Hendra Setiawan

    (@hendcorp)

    3 months, 3 weeks ago

    Hi Catherine,

    Due to recent changes on Meta (Instagram API), Spotlight is returning an error message “We couldn’t find any Business Instagram accounts connected to your Facebook account!“ when you’re trying to connect an Instagram Business account.

    While we’re waiting for a fix from Meta, there is a workaround that you can use to solve this issue. You can find detailed instructions on implementing the workaround in our published documentation here.

    Once you complete the steps outlined in the documentation, you shouldn’t need to repeat them. Adding your account to the “People with Facebook Access” section is a one-time setup that grants the necessary permissions for connecting your Instagram Business account to Spotlight.

    If you have any questions or need assistance, feel free to reach out. We’re here to help.

    Thread Starter cathrp

    (@cathrp)

    3 months, 3 weeks ago

    Thank you for your help. Everything is OK now.

    Plugin Support Hendra Setiawan

    (@hendcorp)

    3 months, 3 weeks ago

    You’re most welcome, Catherine! I’m glad to know that we were able to help. Feel free to reach out if you need any other assistance.

    P.S: If you have a moment, would you consider leaving us a review? It only takes a minute, but it means the world to us. Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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