• Resolved sallijane

    (@sallijane)


    I updated to the most recent version of Matomo, 4.15.0, and found that I could no longer get into the WordPress dashboard—“a critical error”. I got the automatic e-mail from WordPress, which had expired before it got to me (said it would expire after 1 day, but I clicked the link about 2 hours after the e-mail arrived and it was already expired), but the e-mail identified Matomo as being the cause of the problem.

    I went to my cPanel and disabled Matomo, and can now access the dashboard, but I am disappointed that Matomo is not yet working with WP 6.3—do we have an ETA for that?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support emermatomo

    (@emermatomo)

    Hello @sallijane Sorry to hear that you’re having trouble with your Matomo for WordPress. To be able to find a fix on this, could you please send us a copy of your system check report?

    Thread Starter sallijane

    (@sallijane)

    O.K., I just had a complex comment, but went to check on how to create a system report and lost it. GRR! Anyway, I had previously updated Matomo on this site: https://democracywatchnews.org, and yesterday was updating other plug-ins when this site, too developed a critical error. I had just updated PublishPress Authors, which is on your conflict list (not sure what to do about that, as I have used both plug-ins on all 4 of my sites). The reason I updated PublishPress Authors is this, from their change log, which made me think they might have resolved the issue:

    Changed: Replaced Pimple library with a prefixed version of the library to avoid conflicts with other plugins; Changed: Replaced Psr/Container library with a prefixed version of the library to avoid conflicts with other plugins;

    No luck though; Matomo is currently paused while the site is in Recovery Mode, so I cannot get a system report (will look to do so on uujec.net), but here is the message in the plug-in list:

    This plugin failed to load properly and is paused during recovery mode.

    An error of type E_COMPILE_ERROR was caused in line 210 of the file /homepages/14/d4296767180/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/php-di/php-di/src/Container.php. Error message: Declaration of DI\Container::has($name) must be compatible with Psr\Container\ContainerInterface::has(string $id): bool

    I avoid Google almost rabidly, and have been recommending Matomo in various WordPress groups since I found it, so I am a bit nonplussed to be having these issues; hoping it is my own lack of knowledge and not a major problem.

    Of course, Matomo is deactivated on uujec.net, too—I was able to get an error log and test activity e-mail from Wordfence; would they be helpful? How do I get them to you?

    • This reply was modified 11 months ago by sallijane.
    Plugin Support emermatomo

    (@emermatomo)

    Hello @sallijane The error you are getting is related to incompatible plugin with Matomo for WordPress. As of the moment, we do not have a workaround on this. However, our developers are working on it and might be resolved once Matomo for WordPress v5.0 is ready.

    Thread Starter sallijane

    (@sallijane)

    Thanks for the explanation! much appreciated

    Thread Starter sallijane

    (@sallijane)

    oops, forgot to mark as resolved (or technically, I guess, resolved-to-be)

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Matomo 4.15.0 + WordPress 6.3?’ is closed to new replies.