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emilie27
(@emilie27)

8 months, 2 weeks ago

I’ve been trying to setup my Mailpoet Welcome Emails – initially I set it up through the automations tab but when I tested with multiple of my own emails I never received anything. I have since set them it up again in the Welcome Emails section, and it says 1 sent – but again, I’ve still received nothing. When I look at the system status I don’t see any obvious errors but I can see that all of the Welcome Emails that should have sent (both through automation and Welcome Emails sections) still say “Sending” not sent even though for some of them it’s been weeks. Does anyone know why they aren’t sending?

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

jposterspy
(@jposterspy)

8 months, 1 week ago
Same problem! I think maybe their latest update is broken. Mine came up as paused with this error, which is for my welcome emails.

Paused emails

There was problem sending the following email(s), please fix the issues described for each email and resume.
- Here’s 10% off your next order!
I take it you haven’t received any kind of response from the support. Utterly useless so far feel scammed out of my £200!
Thread Starter emilie27
(@emilie27)

8 months, 1 week ago

The problem is there are no error messages / fail notifications etc so I’ve got no clue what the problem could be!
Plugin Support Thu P. a11n
(@thup90)

8 months, 1 week ago
Hi @emilie27,

I understand there is an issue with sending Welcome Emails. There are a few things to check when this email is not sent: https://kb.mailpoet.com/article/360-troubleshooting-welcome-emails

To understand your setup better, can you please send us the following information (please redact any sensitive information):
- A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
- Copy and paste the information from MailPoet > Help > System Info.
Hi @jposterspy,

I see that we’re currently helping you in ticket #7214187. Let’s continue our conversation there, that will help us backtrack better.
Thread Starter emilie27
(@emilie27)

8 months ago
Sure, thanks for getting back to me. You can view the screenshots here: https://drive.google.com/drive/folders/16YVbDZJMzRwFyNiJcb9dtAIVkl–f1d1?usp=drive_link
```
name: Emilie
email: herenowwherevernext@gmail.com
PHP version: 7.4.33
MailPoet Free version: 4.34.0
MailPoet Premium version: N/A
MailPoet Premium/MSS key: 5cae2ffe9b77ca75**
WordPress version: 6.3.2
Database version: 5.6.41-84.1
Web server: Apache
Server OS: Linux gator3294.hostgator.com 4.19.150-76.ELK.el6.x86_64 #1 SMP Wed Oct 7 01:34:10 CDT 2020 x86_64
WP info: WP_MEMORY_LIMIT: 512M - WP_MAX_MEMORY_LIMIT: 516M - WP_DEBUG: - WordPress language: en_AU
PHP info: PHP max_execution_time: 300 - PHP memory_limit: 516M - PHP upload_max_filesize: 516M - PHP post_max_size: 516M
Multisite environment?: No
Current Theme: OceanWP (version 3.4.2)
Active Plugin names: add-from-server/add-from-server.php, easy-google-fonts/easy-google-fonts.php, elementor/elementor.php, enjoy-instagram-instagram-responsive-images-gallery-and-carousel/enjoyinstagram.php, facebook-for-woocommerce/facebook-for-woocommerce.php, faq-for-woocommerce/faq-for-woocommerce.php, file-manager-advanced/file_manager_advanced.php, google-analytics-for-wordpress/googleanalytics.php, google-listings-and-ads/google-listings-and-ads.php, instagram-feed/instagram-feed.php, jetpack/jetpack.php, mailpoet/mailpoet.php, ocean-extra/ocean-extra.php, olympus-google-fonts/olympus-google-fonts.php, optinmonster/optin-monster-wp-api.php, pinterest-for-woocommerce/pinterest-for-woocommerce.php, really-simple-ssl/rlrsssl-really-simple-ssl.php, shared-counts/shared-counts.php, temporary-login-without-password/temporary-login-without-password.php, tiktok-for-business/tiktok-for-woocommerce.php, woocommerce-payments/woocommerce-payments.php, woocommerce-services/woocommerce-services.php, woocommerce/woocommerce.php, wordpress-seo/wp-seo.php, wp-smushit/wp-smush.php, wpforms-lite/wpforms.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: current sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://herenow-wherenext.com?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: herenowwherevernext@gmail.com - Default Reply-To address: - Bounce Email Address:
Total number of subscribers: 7
Plugin installed at: 2023-03-04 00:14:17
Installed via WooCommerce onboarding wizard: true
```
Plugin Support B C. a11n
(@battouly)

8 months ago

Hi @emilie27,

The link above did not work for me.

I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.
You can simply drag the image and drop it to generate a link to share.

Thanks!
Thread Starter emilie27
(@emilie27)

7 months, 2 weeks ago
Sorry about that! Here’s the new links:

https://snipboard.io/GOlyTi.jpg

https://snipboard.io/Xj4cI3.jpg

https://snipboard.io/GNCnyf.jpg

https://snipboard.io/0vm3JZ.jpg

Thanks!
- This reply was modified 7 months, 2 weeks ago by emilie27.
Plugin Support wpnomad a11n
(@wpnomad)

7 months, 2 weeks ago

Hi @emilie27,

Thanks for sending the screenshots. Per the screenshots, it seems the tasks scheduled to send the emails ran as expected — but since you didn’t receive the email, it points to deliverability issues.

Can you please check if the emails might have bounded per the steps outlined here: https://kb.mailpoet.com/article/180-bounce-management-in-mailpoet-3

Also, kindly check the spam folder of your email account to see if the mails might be landing there.

Do let us know how that goes!