Learnpress course name isn’t displayed in Woo Analytics Order page
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Hello,
I use LearnPress plugin and sell courses through Woocommerce. The problem is in an Analytics page.
When I go to Analytics -> Orders I cannot see “Product name” if the sold product is a Learnpress course, but if it was a Woocommerce product the Product name is displayed.
Here is a screenshot:
When I go to Woocommerce Order details I can see the Learnpress course name in a list of sold products.
Here is a screenshot:
So, the question is: How to display the product name in the analytic page if the sold product is a Learnpress course?
Thank you for your help in advance.
With respect, Anfisa
Viewing 4 replies - 1 through 4 (of 4 total)
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Hello @anfisa,
You’ll first want to check whether the issue is caused by a theme/plugin conflict with WooCommerce. The best way to determine this is to:
– Temporarily switch your theme to Storefront.
– Disable all plugins except for WooCommerce and LearnPress – WordPress LMS Plugin.
– See if the product titles are showing in WooCommerce > Analytics > OrdersIf you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.
To figure out the cause of the problem, reactivate your theme first and check again. Then activate other plugins one by one, testing after each, until you find the one causing conflict.
You can find a more detailed explanation on how to do a conflict test here – https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
If you can’t do the conflict test on your live site, I’d recommend creating a staging site. If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site: https://wordpress.org/plugins/wp-staging.
—
If the conflict testing does not help kindly provide us the following for further troubleshooting:
- System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
- Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).
Thanks!
Hello,
I switched my theme to Storefront, disabled all plugins except for WooCommerce and LearnPress. Conflict testing did not help.
System Status below. There are not Logs files.
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The problem is still not solved. Is here anybody who can help me? I have done all prescription above, but no answer from you.Just remind about the problem:
I use LearnPress plugin and sell courses through Woocommerce. The problem is in an Analytics page. When I go to Analytics -> Orders I cannot see “Product name” if the sold product is a Learnpress course, but if it was a Woocommerce product the Product name is displayed. Here is a screenshot: https://prnt.sc/1ulp8uh When I go to Woocommerce Order details I can see the Learnpress course name in a list of sold products. Here is a screenshot: https://prnt.sc/1ulpbhq So, the question is: How to display the product name in the analytic page if the sold product is a Learnpress course? Thank you for your help in advance. With respect, AnfisaHi there,
Thanks for getting back and sorry for the delayed response.
Have you already tried to get in touch with the LearnPress support team regarding this issue? It appears that this is only happening with LearnPress products and not other products created in WooCommerce, so it may be that this is already a known issue and the people at LearnPress may be in a better position to help you.
Viewing 4 replies - 1 through 4 (of 4 total)
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