Just preloader is visble

  • Resolved zollo

    (@zollo)


    7 months, 1 week ago

    Hi,
    I activated your plugin and assigned the page for tickets (left it by default ‘Ticket” page).
    Assigned roles, and images, added a category, and saved it, but I can see just a spinning preloader.

    I cannot see the fields, or assigned images, just a preloader…
    Where to dig?
    Please show the direction.
    TIA

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    7 months ago

    Hi @zollo,

    Thank you very much for reaching out to us 🙂

    I sincerely apologize for the delay in our response and for the inconvenience you have experienced with our plugin.

    The issue you described above seems to be uncommon. Could you please try clearing all your browser cache and check your “Ticket” page again?

    Hopefully, it will resolve the issue. If the issue persists after that, don’t worry; our support team is always here to assist you.

    Please create a ticket via our website https://hasthemes.com/contact-us/

    Wishing you a wonderful day ahead!

    Kindest regards,
    Tarek Aziz

    Plugin Author Nazmul Huda

    (@nazmulhudadev)

    4 months, 3 weeks ago

    Hello @zollo,

    Hope everything is going great 🙂

    It’s been a few days since we heard from you. We are assuming that you have managed to solve the issue.

    That’s why we would like to mark this topic as “Resolved”. In case you need any further assistance, don’t hesitate to let us know.

    We’ll definitely help you with that.

    Best regards,
    Nazmul

Viewing 2 replies - 1 through 2 (of 2 total)
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