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  • Plugin Support KokkieH

    (@kokkieh)

    Hi there,

    A few things seem to be wrong here:

    Your site is not loading fully for me – it appears that some of the CSS files from your theme is not loading at all, and I see a login form at the top of the front page with a loading spinner that’s just endlessly spinning.

    And on our end Jetpack is unable to communicate with your site via XML-RPC – if I try to view that file for your site at https://quibblerm.com/xmlrpc, I get a page not found error, which points to XML-RPC being completely disabled. This is why you can’t whitelist your IP from WordPress.com’s end.

    First, please reach out to your host and make sure they haven’t disabled XML-RPC on their end, just in case this is unrelated to the login issue.

    If all this started when you started using that plugin, next I’d try to disable that and see if that helps. As you’re unable to access the dashboard, you’ll need to do this by renaming the plugin folder via FTP at your host.

    You can do the same for the Jetpack plugin folder, just so you can get back into the dashboard. Then once you’re logged in, reverse the change you made to the folder name and refresh the dashboard in your browser. That should allow you to access Jetpack’s settings there.

    Let us know how that goes.

Viewing 1 replies (of 1 total)
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