• Resolved fixasb

    (@fixasb)


    Dear community,

    I am having an issue with the translated pages of our site when searching for product categories pages using Ivory Search.

    The categories do appear on the original site in French by typing either part or the full name; with the translated sites, managed by TranslatePress plugin, categories will only show by typing one letter but will disappear if one keeps typing the full name.

    See examples here:

    Working in French https://snipboard.io/tXSnzD.jpg

    only working by typing one letter in italian: https://snipboard.io/Y1G7CP.jpg

    not working in italian (no results found) https://snipboard.io/mRfWI8.jpg

    Additionally, a part of the URL generated by Ivorysearch on the translated page by TranslatePress doesn’t get translated: https://snipboard.io/q89Ui7.jpg

    Could you advice?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    I hope you are well today and thank you for your question.

    It seems AJAX search-related issue which was previously reported in the translatepress plugin forum as below.


    https://wordpress.org/support/topic/translatepress-ajax-search-results-not-working/#post-13269225

    https://wordpress.org/support/topic/no-search-result-found-when-translating/#post-16973601


    Could you please contact the translatepress plugin support to know whether you have to configure any plugin settings to make the AJAX search work?

    Best regards,

    Thread Starter fixasb

    (@fixasb)

    Hello there,

    Many thanks for your reply, I see the topic on AJAX search-related issue with TranslatePress dates back to 4 years and they have just confirmed me that they’re still looking into it, which clearly means it’s not a priority.

    Any ideas if I can use another search plugin that doesn’t rely on AJAX search or if i need to switch to another multilingual plugin to make it work?

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    You can use the Ivory Search plugin without using its AJAX functionality.

    Thread Starter fixasb

    (@fixasb)

    Thanks for this, however, if i disable it, the search results won’t load anymore whilst typing and the product categories won’t show at all; is this due to ajax being disabled or can it be enabled back? also, images associated with the content take the full width; is there a way to set the image height to, say, a fixed 100px?

    • This reply was modified 3 months, 2 weeks ago by fixasb.
    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    Thanks for this, however, if i disable it, the search results won’t load anymore whilst typing and the product categories won’t show at all; is this due to ajax being disabled or can it be enabled back? 

    This is called AJAX functinality that we have disabled because TranslatePress is having issue with it.

    images associated with the content take the full width; is there a way to set the image height to, say, a fixed 100px?

    You can achieve this by adding the below CSS code in the Custom CSS option of Ivory Search plugin settings on the path Admin Area -> Ivory Search -> Settings -> Settings

    .search-results article a.entry-featured-image-url img {
        max-height: 100px;
        width: auto;
    }

    Thread Starter fixasb

    (@fixasb)

    That’s perfect, thanks for this! It’s a shame to loose this functionality indeed, i really hope TP will do something about it, will let you know if i know more on this!

    Is there also a way to order posts by “More Relevant” or test it out if only available on the paid plan? I get them ordered by date and it’s not necessarily what I’m looking to achieve from a search bar…if there’s a way to remove the date that shows up on every result I would also take that info too…many thanks

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    Is there also a way to order posts by “More Relevant” or test it out if only available on the paid plan?

    Sorry, we don’t provide trial version.

    if there’s a way to remove the date that shows up on every result I would also take that info too…

    You can hide the date by adding the below CSS code in the Custom CSS option of Ivory Search plugin settings on the path Admin Area -> Ivory Search -> Settings -> Settings

    .search-results article .post-meta span.published {
        display: none;
    }
    Thread Starter fixasb

    (@fixasb)

    Thanks, this works great!

    Could i also align the post title to the left instead of it appearing in the centre?

    And having only the excerpt to show under the title instead of all the text on the page; eg: title appears twice and it’s followed by subtitle, then description without any formatting.

    So I understand there’s a way to either order by “more relevant” or post types, like products to appear first, then posts etc. but only on the paid version?

    I also enabled “index product SKU and variations” (i use woocommerce) under Index configurations but if i type a sku (in French called UGS), nothing appears; the page isn’t protected by password and does show on product results page.

    Any advice on why those aren’t showing up?

    • This reply was modified 3 months, 1 week ago by fixasb.
    • This reply was modified 3 months, 1 week ago by fixasb.
    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    Could i also align the post title to the left instead of it appearing in the centre?

    And having only the excerpt to show under the title instead of all the text on the page; eg: title appears twice and it’s followed by subtitle, then description without any formatting.

    You can achieve this by developing a custom code.

    If you are not a developer, you can consider hiring a developer to develop it. You can hire a developer from any freelance site or WordPress agency.

    You can also consider hiring me to develop it for you using the form https://ivorysearch.com/custom-work/

    So I understand there’s a way to either order by “more relevant” or post types, like products to appear first, then posts etc. but only on the paid version?

    Yes, you are right.

    I also enabled “index product SKU and variations” (i use woocommerce) under Index configurations but if i type a sku (in French called UGS), nothing appears; the page isn’t protected by password and does show on product results page.

    You have to enable the “Search Product SKU” option in the search form as shown here https://imgur.com/a/NyBtfFS

    Thread Starter fixasb

    (@fixasb)

    Thanks for your answer, the Search product SKU and Search Product Variations were both enabled; however, nothing appears if i search for a product SKU (in any language, see a product variation here), neither in the search results “preview” box nor in the search results page.

    Eventually, i finally chose to apply the Default search form with AJAX enabled, as i noticed that i can still get results on translated languages after pressing Enter; however, the product categories pages only appear on AJAX search on the search box and not on the search results page; is this normal?

    Finally, the description below the title isn’t the page meta description but it shows the text in the order it appears on the page (sometimes the breadcrumb menu appears below the title or nothing at all which shouldn’t be the case)

    Could you advice ?

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    Thanks for your answer, the Search product SKU and Search Product Variations were both enabled; however, nothing appears if i search for a product SKU (in any language, see a product variation here), neither in the search results “preview” box nor in the search results pag

    Please try using the “Default WordPress Search Engine”.

    Eventually, i finally chose to apply the Default search form with AJAX enabled, as i noticed that i can still get results on translated languages after pressing Enter; however, the product categories pages only appear on AJAX search on the search box and not on the search results page; is this normal?

    Yes, It is only displayed in the AJAX search results as search results page can’t display it.

    Finally, the description below the title isn’t the page meta description but it shows the text in the order it appears on the page (sometimes the breadcrumb menu appears below the title or nothing at all which shouldn’t be the case)

    Do you mean in the AJAX search results or on the search results page?

    Thread Starter fixasb

    (@fixasb)

    The Default WordPress Search engine is already the checked option and on Index > Build Index, the “Automatically index content” option is unchecked.

    For the description missing or showing up with breadcrumb menu, i mean it especially on search results; ajax search results don’t show breadcrumb menu but page content in order it appears, including the page title. What i would prefer on both searches is for the meta description to appear under the title.

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    Thanks for your answer, the Search product SKU and Search Product Variations were both enabled; however, nothing appears if i search for a product SKU (in any language, see a product variation here), neither in the search results “preview” box nor in the search results page

    I don’t see a product SKU in your shared screenshot.

    You can access it as described below and share me a screenshot again.

    https://yoast.com/help/how-to-add-sku-to-products-in-woocommerce/

    For the description missing or showing up with breadcrumb menu, i mean it especially on search results; ajax search results don’t show breadcrumb menu but page content in order it appears, including the page title. What i would prefer on both searches is for the meta description to appear under the title.

    The search results page is displayed by the search.php or search.html file of the theme that you are using on your site so the plugin doesn’t control how the pages and their text will be displayed on the search results page but your site theme controls it.

    You can change this developing custom code in the search.php file of your child theme by contacting the theme author or consider hiring a developer to develop it for you. You can hire a developer from any freelance site or WordPress agency.

    You can also consider hiring me to develop it for you using the form https://ivorysearch.com/custom-work/

    Thread Starter fixasb

    (@fixasb)

    Many thanks for your answer,

    The product SKU variation appears on the field “UGS” (SKU in French) at the bottom right here; as you can see, it’s correctly entered but Ivory Search won’t index it. I checked Index product SKU and variations here under Settings > Index > Extras, what you showed me previously to check is a paid feature under Search > Products that i can only enable with a Pro Plus plan.

    Any advice how to get Ivory Search index product sku and variations without a paid plan?

    • This reply was modified 3 months ago by fixasb.
    • This reply was modified 3 months ago by fixasb.
    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    The SKU search feature is a premiuim feature as described earlier.

Viewing 15 replies - 1 through 15 (of 15 total)
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