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Resolved syberpunk2027
(@syberpunk2027)

1 year, 11 months ago

Hello,
how to fix this. some items are not sync to facebook shop. I checked the facebook date source handle show error as below:

Some items couldn’t be added or updated because of the following errors:
Provided fields are blocked
(1 product affected)
Please check the block reason: “old.contact”. Вы не можете поделиться этой ссылкой. Ваши материалы нельзя опубликовать, потому что в них содержится ссылка, нарушающая наши Нормы сообщества. Если вы считаете, что эти материалы не нарушают наши Нормы сообщества, сообщите нам об этом.

Why does Russian text appear? My website is full English

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support

(@thup90)

Hi there,

To investigate further, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.

Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thread Starter

syberpunk2027

(@syberpunk2027)

1 year, 11 months ago


### WordPress Environment ###

WordPress address (URL): https://ufill.eu.org
Site address (URL): https://ufill.eu.org
WC Version: 6.7.0
REST API Version: ✔ 6.7.0
WC Blocks Version: ✔ 7.8.3
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.38-41-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.7.0
WC Database Prefix: wp_
Total Database Size: 42.32MB
Database Data Size: 37.50MB
Database Index Size: 4.82MB
wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
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### Post Type Counts ###

astra-advanced-hook: 4
astra-portfolio: 21
attachment: 678
custom_css: 2
customize_changeset: 4
e-landing-page: 1
elementor_library: 30
elementor-hf: 2
nav_menu_item: 26
oembed_cache: 6
page: 14
popup: 2
popup_theme: 8
post: 5
postman_sent_mail: 250
product: 16
product_variation: 25
revision: 41
shop_coupon: 47
shop_order: 36
vi_wad_draft_product: 14
viwec_template: 14
wacv_email_template: 3
wp_block: 1
wp_global_styles: 1
wpforms: 7

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (28) ###

Astra Pro: by Brainstorm Force – 3.9.1
Astra Bulk Edit: by Brainstorm Force – 1.2.6
Import / Export Customizer Settings: by Brainstorm Force – 1.0.6
Astra Widgets: by Brainstorm Force – 1.2.12
Autoptimize: by Frank Goossens (futtta) – 3.1.0
bunny.net: by bunny.net – 1.0.8
Code Snippets: by Code Snippets Pro – 3.2.0
Custom Fonts: by Brainstorm Force – 1.3.5
Customizer Search: by Brainstorm Force – 1.1.6
GTM4WP: by Thomas Geiger – 1.16.1
Elementor Pro: by Elementor.com – 3.7.2
Elementor: by Elementor.com – 3.6.7
Facebook for WooCommerce: by Facebook – 2.6.19
Pinterest for WooCommerce: by WooCommerce – 1.2.1
Post SMTP: by Post SMTP – 2.1.3
Product Variations Swatches for WooCommerce: by VillaTheme – 1.0.8
Astra Customizer Reset: by Brainstorm Force – 1.0.5
Send email to customer on cancelled order in WooCommerce: by Laura Díaz – 1.1
Rank Math SEO: by Rank Math – 1.0.94
SiteGround Optimizer: by SiteGround – 7.2.0
SiteGround Security: by SiteGround – 1.3.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.14

Notification for WooCommerce: by Andy Ha (villatheme.com) – 1.2.9
Orders Tracking for WooCommerce: by VillaTheme – 1.2.0
Photo Reviews for WooCommerce: by VillaTheme – 1.2.1
WooCommerce Stripe Gateway: by WooCommerce – 6.4.3
WooCommerce: by Automattic – 6.7.0
WPForms Lite: by WPForms – 1.7.5.3

### Inactive Plugins (8) ###

ALD - Dropshipping and Fulfillment for AliExpress and WooCommerce: by VillaTheme(villatheme.com) – 1.0.16
Custom Adobe Fonts (Typekit): by Brainstorm Force – 1.0.18
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.12

EXMAGE - WordPress Image Links: by VillaTheme(villatheme.com) – 1.0.9
Premium Starter Templates: by Brainstorm Force – 3.1.13
Sidebar Manager: by Brainstorm Force – 1.1.7
Ultimate Addons for Elementor: by Brainstorm Force – 1.36.8
Ultimate Addons for Gutenberg: by Brainstorm Force – 1.25.6

### Dropin Plugins (1) ###

object-cache.php: Memcached

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #6 - /shop/
Cart: #1088 - /cart-2/
Checkout: #1090 - /checkout-2/
My account: #4391 - /orders/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Astra Child
Version: 1.0.0
Author URL: http://wpastra.com/about/
Child Theme: ✔
Parent Theme Name: Astra
Parent Theme Version: 3.9.1
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ✔ Next scheduled: 2022-08-08 06:11:10 -08:00
Options: ✔
Notes: 47
Onboarding: completed

### Action Scheduler ###

Complete: 1,683
Oldest: 2022-07-08 12:22:22 +0000
Newest: 2022-08-08 00:02:07 +0000

Pending: 12
Oldest: 2022-08-08 00:02:07 +0000
Newest: 2022-08-11 14:36:48 +0000

### Status report information ###

Generated at: 2022-08-07 16:02:25 -08:00

Sunday Ukafia

(@sukafia)

1 year, 11 months ago

Hi @syberpunk2027,

The error message you shared appears to be an API response from Facebook:

Translation:

Please check the block reason: “old.contact”. You cannot share this link. Your content cannot be published because it contains a link that violates our Community Standards. If you believe this content does not violate our Community Standards, please let us know.

The error specifically points to the content being restricted due to a violation of Facebook community standards.

I recommend contacting Facebook support so they can provide more insight on the issue.

Why does Russian text appear? My website is full English

Is your Facebook account country or language by any chance Russia(n)? 🤔

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘item missing – Please check the block reason: “old.contact’ is closed to new replies.