Issue with Plugin Update After Site Duplication and Domain Change

  • Resolved michaelbogo

    (@michaelbogo)


    4 months, 1 week ago

    Hello,

    I recently duplicated my website and migrated it to a new domain. Unfortunately, I’ve encountered an issue where the plugin on the new domain cannot be updated. Additionally, I am unable to perform a deregistration since the domain is not registered in your system. Attempting to uninstall and reinstall the premium plugin did not resolve the issue.

    Could you please assist me in resolving this problem? What steps should I take to ensure the plugin can be updated on the new domain?

    Thank you for your assistance.

    Best regards, Michael

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Qode

    (@qodeinteractive)

    4 months, 1 week ago

    Hello,

    Since this forum is for free version of plugin, and this is related to the premium version of Qi Addons for Elementor plugin, we would appreciate if you could please contact the support for the premium plugin.

    Best,
    Qode

    Thread Starter michaelbogo

    (@michaelbogo)

    4 months, 1 week ago

    Hello, I’ve already tried to write to you twice using the support form, but unfortunately it didn’t work.

    Plugin Author Qode

    (@qodeinteractive)

    4 months ago

    Hi there Michael,

    We do see that your purchase codes were deregistered so please continue the conversation on the premium support center for additional assistance if needed.

    Thank you for your patience.

    Best,

    Qode

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.