WordPress.org

randydhookram
(@randydhookram)

3 months ago

Hi all, I am not able to get into my wordpress admin side. I tried the/wp-login.php and /wp-admin to get in. In this past it worked, however for the past 2 days it has stopped working. It is good to note, I recently join this company and I am unfamiliar with what the previous marketing agency done with the website since we no longer work with them, however, this never posed an issue getting on to the login dashboard.

Does anyone have the solution to this please?

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Sébastien SERRE
(@sebastienserre)

3 months ago

Hello,

What did happen 2 days ago?

Was there a chang on Litespeedcache plugins or Cloudflare?

Thread Starter randydhookram
(@randydhookram)

3 months ago

@sebastienserre – for two days now, I am unable to get into the login page of my website to get into wordpress admin. Everything time i type in mywebsite with the /wp-admin, it takes me back to the regular website and not the login feature.

I do not recall a chang on Litespeedcache plugins or Cloudflare. I am new to this company and I have not built the website so I am still learning the ins and outs.

Thread Starter randydhookram
(@randydhookram)

3 months ago

Does anyone have a solution please?

Jamie
(@codente)

3 months ago

Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

farrukhhassan
(@farrukhhassan)

3 months ago

The login URL address might have tempered by someone else working on the website, there are very strong chances that it could have done using any security or cache plugin. You can access the plugins directory via cPanel and rename the plugins folder to plugins.deactivate, you can find the plugins folder at http://www.domain.com/wp-content/plugins

If this works you can start activating plugins to see the plugin responsible for the login URL. Reach out to the hosting support to assist you throughout the process.

It’s always better to troubleshoot in the staging environment to avoid any inconveniences.

Thread Starter randydhookram
(@randydhookram)

3 months ago

@codente – I am very new to this, I downloaded the phpMyAdmin but I am unsure what to do with it.

I am unsure where the hosting account’s control panel is. I started this company and another company prior made the website. I can see that the domain was purchased from GoDaddy, however, I cannot see the wordpress website from there.
Thread Starter randydhookram
(@randydhookram)

3 months ago
@farrukhhassan – Do you happen to know how I can connect the website to cPanel?

I dont have an account that is connected to cPanel.
- This reply was modified 3 months ago by randydhookram.
Moderator James Huff
(@macmanx)

Volunteer Moderator

3 months ago

You’ll find phpMyAdmin in your hosting account’s control panel, it’s not something you install yourself.

As for connecting WordPress’s login to cPanel, that’s a third-party integration we don’t support. If your hosting provider offers it, their support can help with that.

farrukhhassan
(@farrukhhassan)

2 months, 3 weeks ago

@randydhookram sorry for late reponse, you will need the hosting access in future as well. it’s better to get the hosting access from company. cPanel can be accessed from hosting account or via direct link http://www.domain.com/cpanel, direct access depends on the hosting provider whether they allow or not.