Fatal error

  • Resolved Prabhjot Singh

    (@prabhozyahoocomau)


    2 years, 4 months ago

    Fatal error: Uncaught Error: Call to undefined method WC_Stripe_Helper::is_pre_orders_exists() in /code/wp-content/plugins/woocommerce-gateway-stripe/includes/payment-methods/class-wc-gateway-stripe-sepa.php:122 Stack trace: #0 /code/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(97): WC_Gateway_Stripe_Sepa->__construct() #1 /code/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(70): WC_Payment_Gateways->init() #2 /code/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(43): WC_Payment_Gateways->__construct() #3 /code/wp-content/plugins/woocommerce/includes/class-woocommerce.php(888): WC_Payment_Gateways::instance() #4 /code/wp-content/plugins/woocommerce-gateway-stripe/includes/class-wc-stripe-intent-controller.php(52): WooCommerce->payment_gateways() #5 /code/wp-content/plugins/woocommerce-gateway-stripe/includes/class-wc-stripe-intent-controller.php(678): WC_Stripe_Intent_Controller->get_gateway() #6 /code/wp-includes/class-wp-hook.php(303): WC_Stripe_Inten in /code/wp-content/plugins/woocommerce-gateway-stripe/includes/payment-methods/class-wc-gateway-stripe-sepa.php on line 122

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Mirko P.

    (@rainfallnixfig)

    2 years, 4 months ago

    Hello @prabhozyahoocomau,

    These errors are usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce and WooCommerce Stripe Payment Gateway
    • Repeat the action that is causing the problem

    If you’re not seeing the same error after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

    Reactivate the theme first and check again. Then, go on and reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Let us know how it goes.

    Thread Starter Prabhjot Singh

    (@prabhozyahoocomau)

    2 years, 4 months ago

    Thanks Mirko

    This happened only after updating to latest version of plugin and Debug information is not giving any other issues other than issue with calling the stripe function.

    And once I activate stripe plugin, I am not able to access wp admin.

    Abiola

    (@oaoyadeyi)

    2 years, 4 months ago

    @prabhozyahoocomau

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

Viewing 3 replies - 1 through 3 (of 3 total)
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