FAQ Category Sorting Randomly

  • Resolved doublesharp

    (@doublesharp)


    4 months ago

    We are using the FAQ Builder, however the category sorting is not working. Refreshing the page shows them in a random order, and dragging them results in a “true” response from the API request but the order is not updated in the Admin UI.

    Using the FAQ component for Elementor to display the FAQ on the front end works, but the order is also random if you refresh the page.

    Using WordPress 6.4.3 and BetterDocs 3.4.1.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Zeba Afia Shama

    (@zebaafiashama)

    4 months ago

    Hi

    I am so sorry for the delayed response.

    But I tried to reproduce your issue on my end but couldn’t do that. Please see the screencast here: https://d.pr/v/20H4uw

    Can you please check if you are using any caching plugins or not?
    If so, please clear your cache and then temporarily deactivate the caching plugin. After that, to clear the page cache, press cmd/ctrl + Shift + R all together and check.

    Thank You

    Plugin Support Zeba Afia Shama

    (@zebaafiashama)

    3 months, 3 weeks ago

    Hello again @doublesharp,

    Sorry for the inconvenience.

    We have not heard from you since our last conversation. Could you please let us know if you are still having this issue? So that we could try to solve your issue.

    We are waiting for your response

    Thank you

    Plugin Support Zeba Afia Shama

    (@zebaafiashama)

    3 months, 3 weeks ago

    Hello again @doublesharp,

    I hope you are doing well.

    About your issue, We still haven’t heard back from you. So, I am assuming your issue has been resolved. I am resolving this topic.

    Have a nice day

    Thread Starter doublesharp

    (@doublesharp)

    3 months, 3 weeks ago

    I am still having the issue but have not had time to debug beyond enabling/disabling the caching plugin we use – this did not seem to have an effect.

    Plugin Support Zeba Afia Shama

    (@zebaafiashama)

    3 months, 3 weeks ago

    Hello @doublesharp

    Can you please provide a screen recording of the issue? Also, please let me know if you are using CloudFlare on your website.

    It would be very helpful, if you could reach out us here, so that we can deeply investigate the issue and give you a proper solution.

    Thank you

    Plugin Support Amit Barai Alit

    (@amitbarai013)

    3 months, 2 weeks ago

    Hello doublesharp,
    Hope you are doing well.

    We haven’t heard from you since then. So, I was wondering if your issue has been resolved or not.

    Please let us know. I wish you a good day.

    Thank you.

    Plugin Support Zeba Afia Shama

    (@zebaafiashama)

    3 months, 2 weeks ago

    Hello again  doublesharp,

    I hope you are doing well.

    About your issue, We still haven’t heard back from you. So, I am assuming your issue has been resolved. I am resolving this topic.

    Have a nice day

Viewing 7 replies - 1 through 7 (of 7 total)
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