Error while connection to Jetpack

  • Resolved Creative Andrew

    (@geisthanen)


    7 months, 3 weeks ago

    Hi there!
    While trying to connect Jetpack to my site, I am getting the following error:

    {
    "code": "secrets_mismatch",
    "message": "The registration secrets sent by your site do not match the ones the Jetpack server has on record.",
    "data": 400
}

    Thanks in advance for your support.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    7 months, 2 weeks ago

    Hello there – I have made a small change on our side, before trying to reconnect, could you please first make sure XML-RPC for your site is enabled?

    While your site is publicly accessible, we cannot access your site’s XML-RPC file: https://www.example.com/xmlrpc.php [replace “example.com” with your site address]

    This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message: XML-RPC server accepts POST requests only but in your case I see a completely white page

    You can see a working example here: https://wp.cloud/xmlrpc.php

    If you want to know details about XML-RPC and how it helps Jetpack, you can check our detailed guide here:

    Since your site doesn’t load for this page, I would recommend that you check the following:

    • Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.
    • Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

    Once we are able to access your site’s xmlrpc.php file, please try to reconnect your site:

    Let me know how it goes!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    7 months, 1 week ago

    Hey @geisthanen,

    Do you have updates about that? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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