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Resolved brianjiang0173520
(@brianjiang0173520)

2 weeks, 1 day ago

I have payment plugin for stripe plugin installed and enabled stripe ACH payments on my website, but its having trouble accepting payments, this error message pops up,

This PaymentIntent requires a mandate, but no existing mandate was found. Collect mandate acceptance from the customer and try again, providing acceptance data in the mandate_data parameter.

If anyone know how to fix this please let me know.

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Author Payment Plugins
(@mrclayton)

2 weeks, 1 day ago

Hi @brianjiang0173520

Are you sure this is for an ACH payment and not a bank transfer request?

Kind Regards
Thread Starter brianjiang0173520
(@brianjiang0173520)

2 weeks, 1 day ago
Hi yes this is for accepting ACH payments, still having trouble to make it work, heres a screenshot

https://ibb.co/KxjKSvW
- This reply was modified 2 weeks, 1 day ago by brianjiang0173520.
- This reply was modified 2 weeks, 1 day ago by brianjiang0173520.
Plugin Author Payment Plugins
(@mrclayton)

2 weeks, 1 day ago
Hi @brianjiang0173520

Can you share the exact steps to reproduce?
1. What is the product type?
2. Are you using the checkout block?
3. Are you logged in or a guest user?
4. Are you saving the payment method during checkout?
Kind Regards
Thread Starter brianjiang0173520
(@brianjiang0173520)

2 weeks, 1 day ago
1. Its a variable product
2. I dont think Im using a checkout block tho Im not sure
3. using guest user
4. not saving the payment methods during checkout
appriciate the help thankyou!
Plugin Author Payment Plugins
(@mrclayton)

2 weeks, 1 day ago

Hi @brianjiang0173520

I can see you’re using the checkout block. I am able to re-create this error when using the checkout block, but not when using the checkout shortcode.

We will need to release an update to resolve this issue with ACH payments and the checkout block.

Kind Regards

Thread Starter brianjiang0173520
(@brianjiang0173520)

1 week, 6 days ago

Hi, is there a workaround for now? we only accept ACH payments on our store
Plugin Author Payment Plugins
(@mrclayton)

1 week, 6 days ago
Hi
1. Use the checkout shortcode instead of the checkout block.
2. Create a support ticket here and we’ll share the update.
3. Wait until tomorrow when the release goes out.
Kind Regards
Thread Starter brianjiang0173520
(@brianjiang0173520)

1 week, 6 days ago

Oh awesome, Ill just wait for the update tmr, thankyou!

Thread Starter brianjiang0173520
(@brianjiang0173520)

1 week, 5 days ago

Hi, is the update going to be out today to fix the issue?

Plugin Author Payment Plugins
(@mrclayton)

1 week, 5 days ago

Yes, in about 10 minutes.

Viewing 10 replies - 1 through 10 (of 10 total)

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