Hi,
Have you tried changing your theme?
Elementor has been created to be compatible with almost any WordPress theme as long as it has been very well coded following WordPress coding standards.
Please note that we do not make recommendations for any specific themes as we do not control the way these are created.
Here is a list of themes known to work best with Elementor: Which Themes Work Best with Elementor?
We are using the latest version of the Hello Elementor theme. The issue happens with the main theme, and also with child theme too. Any other ideas please?
Hi,
Make sure you dont have multiple “WP_MEMORY_LIMIT” entries in your wp-config.php file, and to replace them with:
define( ‘WP_MEMORY_LIMIT’, ‘512M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );
In addition, please send us System Info from Elementor >> System Info.
Make sure your server meets all the requirements listed here as well: https://elementor.com/help/requirements/
There is no reference to these in our wp-config.php file, and the PHP settings are all on the server for this domain settings. Memory limit is set to 2048M, so it is not this.
The error is as below:
jquery.min.js?ver=3.6.0:2 POST https://domain.co.uk/wp-admin/admin-ajax.php 500
This is a JS compatibility issue? We are running the latest version of your module and Hello Elementor theme. All plugins are latest versions.
System info as below:
== Server Environment ==
Operating System: Linux
Software: Apache
MySQL version: mariadb.org binary distribution v10.4.21
PHP Version: 7.4.28
PHP Memory Limit: 2048M
PHP Max Input Vars: 1000
PHP Max Post Size: 4M
GD Installed: Yes
ZIP Installed: Yes
Write Permissions: All right
Elementor Library: Connected
== WordPress Environment ==
Version: 5.9.2
WP Multisite: No
Max Upload Size: 4 MB
Memory limit: 2048M
Max Memory limit: 2048M
Permalink Structure: /blog/%postname%/
Language: en-GB
Timezone: Europe/London
Debug Mode: Inactive
== Theme ==
Name: Hello Elementor Child
Version: 1.0.1
Author: Elementor Team
Child Theme: Yes
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.5.0
Parent Theme Author: Elementor Team
== User ==
Role: administrator
WP Profile lang: en_GB
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.60 Safari/537.36
== Active Plugins ==
Asset CleanUp: Page Speed Booster
Version: 1.3.8.5
Author: Gabe Livan
Better Search Replace
Version: 1.3.4
Author: Delicious Brains
Classic Editor
Version: 1.6.2
Author: WordPress Contributors
Classic Widgets
Version: 0.3
Author: WordPress Contributors
Code Snippets
Version: 2.14.3
Author: Code Snippets Pro
Contact Form 7
Version: 5.5.6
Author: Takayuki Miyoshi
Elementor
Version: 3.6.1
Author: Elementor.com
Elementor Addon Elements
Version: 1.11.15
Author: WPVibes
Elementor Pro
Version: 3.6.4
Author: Elementor.com
Essential Addons for Elementor
Version: 5.0.12
Author: WPDeveloper
Essential Addons for Elementor - Pro
Version: 4.4.0
Author: WPDeveloper
EWWW Image Optimizer
Version: 6.4.2
Author: Exactly WWW
Flamingo
Version: 2.2.3
Author: Takayuki Miyoshi
Google Analytics Dashboard for WP (GADWP)
Version: 7.5.0
Author: ExactMetrics
Health Check & Troubleshooting
Version: 1.4.5
Author: The WordPress.org community
JetMenu
Version: 2.0.7
Author: Crocoblock
Klarna Checkout for WooCommerce
Version: 2.7.3
Author: Krokedil
Klarna Order Management for WooCommerce
Version: 1.6.9
Author: klarna, krokedil
MC4WP: Mailchimp for WordPress
Version: 4.8.7
Author: ibericode
Min and Max Quantity for WooCommerce
Version: 1.3.2.3
Author: BeRocket
Redirection
Version: 5.2.3
Author: John Godley
Regenerate Thumbnails
Version: 3.1.5
Author: Alex Mills (Viper007Bond)
Smash Balloon Instagram Feed
Version: 6.0.4
Author: Smash Balloon
Ultimate Addons for Elementor
Version: 1.36.5
Author: Brainstorm Force
WooCommerce
Version: 6.3.1
Author: Automattic
WooCommerce Custom Product Addons (Free)
Version: 2.6.1
Author: Acowebs
WooCommerce Google Analytics Integration
Version: 1.5.8
Author: WooCommerce
WooCommerce Shipping & Tax
Version: 1.25.25
Author: WooCommerce
WooCommerce Stripe Gateway
Version: 6.3.0
Author: WooCommerce
WOOCS - WooCommerce Currency Switcher
Version: 2.3.4.1
Author: realmag777
Wordfence Security
Version: 7.5.9
Author: Wordfence
WP Rocket
Version: 3.11.0.1
Author: WP Media
YITH WooCommerce Gift Cards Premium
Version: 3.3.8
Author: YITH
Yoast SEO
Version: 18.4.1
Author: Team Yoast
== Elements Usage ==
page : 31
button : 6
divider : 1
eael-woo-collections : 36
heading : 42
image : 15
image-box : 4
tabs : 3
text-editor : 13
toggle : 2
video : 1
section : 43
button : 1
divider : 13
eael-adv-accordion : 17
heading : 38
icon-box : 2
image-gallery : 13
jet-mega-menu : 1
shortcode : 2
spacer : 1
text-editor : 4
toggle : 7
wp-post : 13
button : 2
heading : 71
image : 58
text-editor : 98
wp-page : 36
button : 17
divider : 2
eael-adv-accordion : 1
eael-woo-collections : 24
heading : 59
image : 16
text-editor : 42
video : 2
== Elementor Experiments ==
Optimised DOM Output: Inactive by default
Improved asset loading: Inactive by default
Improved CSS Loading: Inactive by default
Inline Font Icons: Inactive by default
Accessibility improvements: Inactive by default
Import Export Template Kit: Active by default
Additional Custom Breakpoints: Inactive by default
Hide native WordPress widgets from search results: Active by default
: Inactive by default
Flexbox Container: Inactive by default
Default to New Theme Builder: Active by default
Hello Theme Header & Footer: Inactive by default
Landing pages: Active by default
Color Sampler: Active by default
Favorite Widgets: Active by default
Admin Top Bar: Active by default
Page Transitions: Active by default
Form Submissions: Active by default
Scroll Snap: Active by default
== Log ==
Log: showing 20 of 342022-02-14 12:59:54 [info] elementor-pro::elementor_pro_updater Started
2022-02-14 12:59:54 [info] Elementor Pro/Upgrades - _on_each_version Start
2022-02-14 12:59:54 [info] Elementor Pro/Upgrades - _on_each_version Finished
2022-02-14 12:59:54 [info] Elementor data updater process has been completed. [array (
'plugin' => 'Elementor Pro',
'from' => '3.5.2',
'to' => '3.6.1',
)]
2022-03-16 15:22:02 [info] Elementor data updater process has been queued. [array (
'plugin' => 'Elementor',
'from' => '3.5.5',
'to' => '3.5.6',
)]
2022-03-16 15:22:08 [info] elementor::elementor_updater Started
2022-03-16 15:22:08 [info] Elementor/Upgrades - _on_each_version Start
2022-03-16 15:22:18 [info] Elementor/Upgrades - _on_each_version Finished
2022-03-16 15:22:19 [info] Elementor data updater process has been completed. [array (
'plugin' => 'Elementor',
'from' => '3.5.5',
'to' => '3.5.6',
)]
2022-03-28 13:03:32 [info] Elementor data updater process has been queued. [array (
'plugin' => 'Elementor',
'from' => '3.5.6',
'to' => '3.6.1',
)]
2022-03-28 13:09:40 [info] elementor::elementor_updater Started
2022-03-28 13:09:40 [info] Elementor/Upgrades - _on_each_version Start
2022-03-28 13:09:41 [info] Elementor/Upgrades - _on_each_version Finished
2022-03-28 13:09:42 [info] Elementor data updater process has been completed. [array (
'plugin' => 'Elementor',
'from' => '3.5.6',
'to' => '3.6.1',
)]
2022-03-29 13:52:24 [info] Elementor data updater process has been queued. [array (
'plugin' => 'Elementor Pro',
'from' => '3.6.1',
'to' => '3.6.4',
)]
2022-03-29 13:52:25 [info] elementor-pro::elementor_pro_updater Started
2022-03-29 13:52:25 [info] Elementor Pro/Upgrades - _on_each_version Start
2022-03-29 13:52:25 [info] Elementor Pro/Upgrades - _on_each_version Finished
2022-03-29 13:52:25 [info] Elementor data updater process has been completed. [array (
'plugin' => 'Elementor Pro',
'from' => '3.6.1',
'to' => '3.6.4',
)]
2022-03-29 13:52:27 [info] Elementor data updater process has been queued. [array (
'plugin' => 'Elementor Pro',
'from' => '3.6.1',
'to' => '3.6.4',
)]
JS: showing 3 of 3JS: 2022-02-14 13:05:42 [error X 1][http://domain.co.uk/wp-content/plugins/elementor/assets/js/common.min.js?ver=3.5.5:2:222547] Cannot read properties of undefined (reading \'global\')
JS: 2022-03-08 12:07:09 [error X 2][http://domain.co.uk/wp-content/plugins/elementor-pro/assets/js/preloaded-elements-handlers.min.js?ver=3.6.1:2:46912] undefined is not an object (evaluating \'this.gallery.setSettings\')
JS: 2022-03-14 10:55:15 [error X 2][http://domain.co.uk/wp-content/plugins/elementor/assets/js/common.min.js?ver=3.5.5:2:222547] undefined is not an object (evaluating \'L[C]\')
PHP: showing 5 of 5PHP: 2022-03-10 12:11:30 [notice X 11][/home/storm/sites/domain-co-uk/public/wp-content/plugins/elementor-pro/modules/woocommerce/tags/category-image.php::54] Trying to access array offset on value of type bool [array (
'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2022-03-28 12:58:45 [notice X 2][/home/storm/sites/domain-co-uk/public/wp-content/plugins/elementor-pro/license/updater.php::85] Undefined index: new_version [array (
'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2022-03-30 10:57:04 [notice X 18][/home/storm/sites/domain-co-uk/public/wp-content/plugins/elementor/modules/dev-tools/deprecation.php::301] The $control_id argument is deprecated since version 3.5.0! [array (
'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2022-03-31 11:01:19 [notice X 1][/home/storm/sites/domain-co-uk/public/wp-content/plugins/elementor/core/common/modules/ajax/module.php::171] Undefined index: data [array (
'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2022-04-04 09:18:10 [notice X 5][/home/storm/sites/domain-co-uk/public/wp-content/plugins/elementor/core/experiments/experiments-reporter.php::89] Undefined index: title [array (
'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
== Elementor - Compatibility Tag ==
Elementor Addon Elements: Compatibility not specified
Elementor Pro: Compatibility not specified
Essential Addons for Elementor: Compatibility not specified
Essential Addons for Elementor - Pro: Compatibility not specified
Ultimate Addons for Elementor: Compatibility not specified
== Elementor Pro - Compatibility Tag ==
Hi,
From your WordPress dashboard, navigate to Elementor > Settings > Experiments. Change all of the experiments to Inactive. Click Save Changes.
In addition, deactivate all plugins apart from Elementor. If this helps, reactivate them one by one to find the culprit.
Already disabled all experiments, we can’t do the plugins option at this time due to limited resources and live site only (no dev/staging)
Can you provide a solution specific to that error message please? Is there an email for your support dept?
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
From your above output and @lianakap should have caught that.
Elementor Pro
Version: 3.6.4
Author: Elementor.com
Looking at your output, you are an Elementor Pro v3.6.4 user. The developer can’t have a conversation with customers here. That’s not permitted for anyone.
For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.
https://my.elementor.com/
As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.
-
This reply was modified 2 years, 3 months ago by
Jan Dembowski. Reason: Grammar and typo
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
@primalspace I have archived your new topic and flagged your account for moderation.
This is not hard: you are an Elementor Pro user. Do not seek Elementor support in these community forums again. Use the support option available to you when you purchased that plugin.
https://my.elementor.com/
