Doesn’t work – purchased with Thrive intranet theme from themeforest

  • youngheearts

    (@eliypark)


    7 years, 3 months ago

    The plugin doesn’t work.
    It was installed based on the guidelines of the documentation and it didn’t provide the functions it should have provided.

    I was not able to create any projects. I didn’t even get to the task functions.
    The error seem to be based on bugs but due to lack of support, I am not able to use the theme as well.

    – review rating changed after issue resolution

    • This topic was modified 7 years, 3 months ago by youngheearts.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Joseph G.

    (@dunhakdis)

    7 years, 3 months ago

    Hey, Eliypark

    Thanks for the review. It would be great if you can share your site with us.Here is my email in case you need it joseph at dunhakdis.com

    Looking forward.

    Cheers

    Thread Starter youngheearts

    (@eliypark)

    7 years, 3 months ago

    No, I’m getting the refund for the theme after spending hours on setting it up due to lack of support from the theme creator of Thrive.

    Therefore, I don’t know if you can really help me with anything.
    Thanks.

    Plugin Author Joseph G.

    (@dunhakdis)

    7 years, 3 months ago

    It is unfortunate to turn out that way. Upon checking, it seems that your 6 months support in TF is already expired. Just let me know if there is anything I could help you with the plugin, regardless of theme.

    Best Regards,
    Joseph

    Thread Starter youngheearts

    (@eliypark)

    7 years, 3 months ago

    Yes, it is.
    But the theme should have worked either way. With or without support.

    The way some development companies deal with clients on themeforest is bit disturbing. The product should work and there should be detailed documentations which should be sufficient enough for anyone to use the theme without needing extended support.

    I rarely find honest developers who provide open support for clients who continue using their product. There should be at least an open support forum but nope, if you find a bug and you don’t have support, you gotta pay another $49.

    Good luck with your plugin.

    Plugin Author Joseph G.

    (@dunhakdis)

    7 years, 3 months ago

    In the past, we were able to provide lifetime support for our buyers in ThemeForest. However, it was implemented that new buyers will only have 6 months of support access to the Theme. This is because lifetime support is not scalable for providers.

    Again, it is unfortunate to turn out this way. But then again, we have to follow the policies of ThemeForest.

    I will talk to our team regarding this type of issue and hopefully, we will provide a better experience for our buyers in the future.

    I apologize for any inconvenience. Should you have any questions, please do not hesitate to ask.

    Best Regards,
    Joseph

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    7 years, 3 months ago

    Doesn’t work – purchased with Thrive intranet theme from themeforest

    No, I’m getting the refund for the theme after spending hours on setting it up due to lack of support from the theme creator of Thrive.

    You had a problem with a commercial theme so you left a one star review for this plugin? Would you like to reconsider your review?

    The plugin author has been very generous in offering to resolve your problem.

    https://wordpress.org/support/plugin/taskbreaker-project-management/reviews/#new-post

    Thread Starter youngheearts

    (@eliypark)

    7 years, 3 months ago

    @jdembowski

    Almost forgot. It’s done.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    7 years, 3 months ago

    Thanks. 😉

Viewing 8 replies - 1 through 8 (of 8 total)
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