Hello @giorai,
Thank you very much for reaching out to us.
We sincerely apologize for the inconvenience you’re experiencing.
Upon thorough investigation of the issue you’ve described, it seems to be rather uncommon. Despite our efforts, we were unable to replicate the issue on our end. We suspect that there may be a problem with the creation of the slide templates, resulting in the issue you’re encountering.
However, please rest assured that our support team is eager to assist you further with this matter. Could you kindly open a ticket on our support channel? You can do so by visiting the following link:
Support Ticket
Once you’ve submitted the ticket, we will diligently investigate the root cause of the error and provide you with a prompt and effective solution.
Best regards,
HT Plugins
