didn’t work, no support, but debits continue despite termination

  • bea

    (@beatefuchs)


    1 year, 2 months ago

    Did not work on my homepage. Although I bought the premium version and sent several requests by mail, no feedback came. Canceled by e-mail, but charges are still being made. Attention: Do not enter a credit card number!

    • This topic was modified 1 year, 2 months ago by bea.
    • This topic was modified 5 months, 4 weeks ago by bea.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Till Krüss

    (@tillkruess)

    1 year, 2 months ago

    Where did you send support requests?

    I personally reply to all support requests and every single free and paid user gets a response.

    Thread Starter bea

    (@beatefuchs)

    1 year, 2 months ago

    Thanks for your quick reply!
    I have written 3 requests via “reply” to the e-mail address that was also indicated in the purchase confirmation. To avoid you getting too much spam, I’ll make one more attempt before I post it here publicly.
    I am sorry if these did not arrive.

    • This reply was modified 1 year, 2 months ago by bea.
    • This reply was modified 1 year, 2 months ago by bea.
    • This reply was modified 1 year, 2 months ago by bea.
    Thread Starter bea

    (@beatefuchs)

    1 year, 2 months ago

    Looks like it’s still not working with the email address. I tried twice more – each time to “encoder at till.im”. With @ and without a space, of course.

    Plugin Author Till Krüss

    (@tillkruess)

    1 year, 2 months ago

    Your emails landed in spam. I’ll reply now 👍

Viewing 4 replies - 1 through 4 (of 4 total)
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