Bestelling “in de wacht” na gedeeltelijke terugbetaling

Aanvulling: ik heb de Mollie debug log ingeschakeld. De onderstaande log wordt gegenereerd zodra er een gedeeltelijke terugbetaling wordt uitgevoerd.

2020-08-17T08:56:21+00:00 DEBUG Mollie_WC_Payment_Order::refund - 97444 - Try to process refunds or cancels.
2020-08-17T08:56:21+00:00 DEBUG Try to process an amount refund (not individual order line)
2020-08-17T08:56:21+00:00 DEBUG Terugbetaling van EUR2.20 terugbetaald in WooCommerce en bij Mollie. Reason: ander artikel. Terugbetalings-ID: re_xxx. 
2020-08-17T08:57:04+00:00 DEBUG Mollie_WC_Plugin::shipAndCaptureOrderAtMollie - 97444 - Try to process completed order for a potential capture at Mollie.
2020-08-17T08:57:04+00:00 DEBUG Mollie_WC_Plugin::shipAndCaptureOrderAtMollie - 97444 - Order successfully updated to shipped at Mollie, capture of funds underway.
2020-08-17T08:57:05+00:00 DEBUG mollie_wc_gateway_ideal: Mollie payment object ord_xxx (live) webhook call for order 97444.
2020-08-17T08:57:05+00:00 DEBUG Mollie_WC_Gateway_Abstract::handlePaidOrderWebhook - mollie_wc_gateway_ideal: Order 97444 does not need a payment by Mollie (payment ord_xxx).
2020-08-17T08:57:05+00:00 DEBUG Mollie_WC_Gateway_Abstract::processRefunds called for order 97444 / paymentord_xxx
2020-08-17T08:57:05+00:00 DEBUG Mollie_WC_Gateway_Abstract::processRefunds: No refunds to process for order 97444 / paymentord_xxx
2020-08-17T08:57:05+00:00 DEBUG Mollie_WC_Gateway_Abstract::processChargebacks called for order 97444 / payment ord_xxx
2020-08-17T08:57:05+00:00 DEBUG Mollie_WC_Gateway_Abstract::processChargebacks: No chargebacks to process for order 97444 / payment ord_xxx
2020-08-17T11:00:21+00:00 DEBUG mollie_wc_gateway_ideal: Mollie payment object tr_xxx (live) webhook call for order 97444.
2020-08-17T11:00:21+00:00 DEBUG Mollie_WC_Gateway_Abstract::handlePaidOrderWebhook - mollie_wc_gateway_ideal: Order 97444 does not need a payment by Mollie (payment tr_xxx).
2020-08-17T11:00:21+00:00 DEBUG Mollie_WC_Gateway_Abstract::processRefunds called for order 97444 / paymenttr_xxx
2020-08-17T11:00:21+00:00 DEBUG Mollie_WC_Gateway_Abstract::processRefunds All refund IDs for order 97444 / paymenttr_xxx: ["xxx"]
2020-08-17T11:00:21+00:00 DEBUG Mollie_WC_Gateway_Abstract::processRefunds Already processed refunds for order 97444 / paymenttr_xxx: []
2020-08-17T11:00:21+00:00 DEBUG Mollie_WC_Gateway_Abstract::processRefunds Refunds that need to be processed for order 97444 / paymenttr_xxx: ["xxx"]
2020-08-17T11:00:21+00:00 DEBUG Mollie_WC_Gateway_Abstract::processRefunds New refund xxx processed in Mollie Dashboard for order 97444 / paymenttr_xxx Order note added, but order not updated.
2020-08-17T11:00:21+00:00 DEBUG Mollie_WC_Gateway_Abstract::processRefunds Updated, all processed refunds for order 97444 / paymenttr_xxx: ["xxx"]
2020-08-17T11:00:21+00:00 DEBUG Mollie_WC_Gateway_Abstract::processRefunds Updated state for order 97444
2020-08-17T11:00:21+00:00 DEBUG Mollie_WC_Gateway_Abstract::processChargebacks called for order 97444 / payment tr_xxx
2020-08-17T11:00:21+00:00 DEBUG Mollie_WC_Gateway_Abstract::processChargebacks: No chargebacks to process for order 97444 / payment tr_xxx

Opmerkelijk is de melding: “Order note added, but order not updated”.

Kunnen jullie mij aan de hand van deze melding in de juiste richting wijzen waarom de bestelstatus verandert naar ‘in de wacht’ in plaats van ‘voltooid’- of ‘terugbetaald’?

• This reply was modified 3 years, 11 months ago by Noëll Taravati.

We hebben nog geen oplossing of reactie ontvangen van Mollie. Ik zal dit probleem bij hen aankaarten met een verwijzing naar dit topic.

I will contact Mollie again since there are no updates coming from @aweissinpsyde. I’ll keep this topic updated once I have got more information.

Hi @aweissinpsyde,

Let me explain this problem to you again.

When refunding a order, I have two options:
> Full refund
> Partial refund

When making a full refund, the Mollie gateway automatically refunds the amount to the original payment method and changes the refund status to “refunded”.<br> When making a partial refund, Mollie also automatically refunds the amount to the original payment method, but now changes the order status from “finished” to “pending”. This is a big issue for our administration.

I’d like to know how we can figure this out. If you want to do a one-on-one talk, please send me your Skype ID or e-mailadress so we can arrange a quick chat. My Skype ID is NTaravati.

Thanks!
– Noell

Ref. attachments from WooCommerce

• This reply was modified 3 years, 10 months ago by Noëll Taravati.
• This reply was modified 3 years, 10 months ago by Noëll Taravati.

Still waiting for you to update this issue @aweissinpsyde.