Accent Bug with Helvetica

  • Resolved petertely

    (@petertely)


    3 months, 1 week ago

    Hello,

    My french emails designed in Yaymail with the Helvetica font do not display accents “é”, “ê”, … (tested in Gmail on desktop). Is it not recommended to use Helvetica with accented characters, or is this a bug?

    Thank you

    • This topic was modified 3 months, 1 week ago by petertely.
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  • Plugin Support mialewp

    (@mialewp)

    3 months, 1 week ago

    Hello @petertely,

    Thanks for contacting us.

    Did you test with real order, please?

    If not, please try again if it works on live environment.

    Best regards,

    Mia

    Thread Starter petertely

    (@petertely)

    3 months, 1 week ago

    Hi Mia,

    Thank you for your reply.
    The problem is visible in the Yaymail editor as well as in Gmail for real commands, but only on a Microsoft Windows computer. On a Mac, Helvetica displays accented characters correctly.

    Maybe the problem doesn’t come from Yaymail but is specific to the Helvetica font.

    To solve the problem, I changed Helvetica to Arial.

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