Description
Clients effortlessly raise support tickets from their orders and receive email alerts upon ticket replies, simplifying their support journey.
Enhance customer support on your WooCommerce store with our Product Ticket System. Enable customers to create support tickets based on their orders, while administrators manage them seamlessly. Effortlessly streamline communication, resolve queries, and boost customer satisfaction.
Revolutionize customer support on your WooCommerce platform with our innovative plugin, the Product Ticket System For WooCommerce. Upon activation, it seamlessly introduces a custom post type, ‘Support Tickets’, and a dedicated settings tab for easy configuration.
From the settings menu, you can tailor ticket fields, designate ticket management users, and refine email templates to suit your brand. Our plugin ensures smooth communication by triggering emails with every chat message exchange, facilitating seamless interactions between customers and administrators.
Enjoy the convenience of predefined ticket statuses—’New’, ‘Open’, and ‘Resolved’—alongside the option to add custom statuses. Both customers and administrators have the ability to close tickets, promoting efficient query resolution. However, ticket reopening remains an exclusive privilege reserved for administrators.
Customers can effortlessly create support tickets based on their purchased orders. Whether via the ‘My Account’ page or directly from order listings, they can access their ticket history and submit new tickets with ease.
Administrators gain a comprehensive overview of all tickets through the ‘Support Tickets’ menu. Selected users with designated roles, such as ‘YSL Product Ticket’, can efficiently manage tickets, ensuring seamless operations and exceptional customer service.
Features of Product Ticket System For WooCommerce
- Custom Post Type: Introduces a ‘Support Tickets’ post type for easy management.
- Settings Tab: Offers a dedicated settings tab for streamlined configuration.
- Customizable Fields: Tailor ticket fields to suit specific needs.
- User Management: Designate users authorized to manage tickets.
- Email Templates: Craft personalized email templates for seamless communication.
- Real-time Email Alerts: Receive email notifications on ticket replies for prompt assistance.
- Predefined Statuses: Utilize preset ticket statuses (‘New’, ‘Open’, ‘Resolved’) for efficient tracking.
- Custom Status Options: Add custom status options for enhanced flexibility.
- Ticket Closure: Allows both customers and administrators to close tickets.
- Exclusive Reopening: Only administrators can reopen closed tickets.
- Order-based Ticket Creation: Customers can create tickets based on their purchased orders.
- Streamlined Ticket Submission: Simplifies ticket creation directly from the ‘My Account’ page or order listings.
- Efficient Ticket Management: Administrators gain a comprehensive overview and can manage tickets seamlessly.
- Role-based Access: Designated users with specific roles can efficiently handle ticket management tasks.
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Screenshots
User My Account: My Tickets 
User My Account: Raise a ticket (User can create ticket by filling the form and selecting a order) 
User My Account: Raise a ticket form filled 
User My Account: My Tickets 
User My Account: View Ticket 
Admin/Support User Ticket List: Where all tickets will be displayed. 
Admin/Support User View Ticket: Where admin/support user can view and reply to the ticket. 
User My Account: Customer/User can view and chat on the ticket.
Installation
Installing the plugin is easy. Just follow these steps:
- From the dashboard of your site, navigate to Plugins –> Add New.
- Select the Upload option and hit “Choose File.”
- When the popup appears select the product-ticket-system-for-woocommerce.zip file from your desktop.
- Follow the on-screen instructions and wait till the upload completes.
- When it’s finished, activate the plugin via the prompt. A message will display confirming activation was successful.
FAQ
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How do customers create support tickets based on their orders?
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Customers can easily create support tickets directly from their order history page or via the ‘My Account’ section. Simply click on the order associated with the issue and select the option to create a new ticket.
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Can customers receive email notifications when there’s a reply to their support ticket?
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Yes, our plugin ensures real-time communication by sending email alerts to customers whenever there’s a reply or update on their support ticket.
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Administrators can designate specific users with roles such as ‘YSL Product Ticket’ to efficiently manage support tickets, ensuring streamlined operations and exceptional customer service.
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What happens if a support ticket is closed? Can it be reopened?
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Both customers and administrators have the ability to close support tickets. However, only administrators retain the privilege to reopen closed tickets, ensuring proper oversight and resolution.
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Are there predefined status options for support tickets?
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Yes, our plugin offers predefined status options such as ‘New’, ‘Open’, and ‘Resolved’ for easy tracking and management of support tickets. Additionally, administrators can add custom status options as needed.
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How can I customize the fields and settings of the support ticket system to fit my store’s requirements?
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Our plugin provides a user-friendly settings tab where you can easily customize ticket fields, manage user permissions, and configure email templates to align with your store’s unique needs and branding.
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Is customer support ticket creation limited to the ‘My Account’ page, or can it be done from other areas of the store?
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In addition to the ‘My Account’ page, customers can create support tickets directly from order listings. A ‘Raise Ticket’ button is conveniently located below each order, allowing for quick and efficient ticket submission.
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How can I ensure that both customers and administrators stay updated on the progress of support tickets?
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Our plugin facilitates seamless communication by triggering email alerts for every message exchange within support tickets. This ensures that both customers and administrators are kept informed throughout the resolution process.
Reviews
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Contributors & Developers
“Product Ticket System For WooCommerce” is open source software. The following people have contributed to this plugin.
Contributors
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Changelog
1.0
- Initial Release