Tidio – Live Chat & AI Chatbots
Tidio is an all-in-one customer experience solution with live chat, chatbots, Lyro AI chatbot, and multichannel communication.
It is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. Tidio’s pre-built chatbots for sales and support automatically boost sales and promptly address customers’ frequently asked questions.
Managing all your customer messages in one place makes Tidio a simple but strong helpdesk solution. On top of that, Tidio’s specialized features for WordPress ensure even greater efficiency for your team!
WHY CHOOSE TIDIO?
- Automatically answer up to 70% of customer questions with Lyro AI chatbot for faster support
- Talk to your visitors on the live chat – quickly solve issues and sell proactively
- Use pre-made chatbot strategies to solve problems and increase sales
- Preview carts, check order history, and recommend products directly in the chat
- Add Tidio to your WordPress website in 30 seconds – just click “Download”
- Manage and resolve customers’ requests with a powerful email ticketing system
- Easily embed WooCommerce product cards in responses to provide a seamless shopping experience
- Route every conversation to the right agent with the Departments feature
- Seamless integrations with Klaviyo, Mailchimp, Omnisend, MailerLite, ActiveCampaign, SendInBlue and more.
WHAT DO YOU GET WHEN YOU INSTALL TIDIO?
1. FREE LIVE CHAT PLUGIN THAT WILL CONVERT YOUR WEBSITE TRAFFIC INTO LOYAL CUSTOMERS
- Découvrez qui visite votre site Web, ce qu’ils sont en train de regarder et sollicitez-les facilement pour augmenter les chances de conversion
- Utilisez le chat en direct de Tidio sur votre navigateur, votre ordinateur de bureau ou votre téléphone portable
- Personnalisez le widget de chat en direct pour qu’il s’adapte au design de votre site Web
- Le widget est 100 % adapté aux mobiles, de sorte que vos clients peuvent vous écrire sur un mobile, une tablette ou un ordinateur de bureau : il fonctionnera toujours de manière fluide sur n’importe quel appareil
- Gérez tous vos messages de chat en direct, e-mail et Messenger à partir d’un seul panneau
- Stay in touch with your visitors on mobile and tablet thanks to Tidio’s free iOS and Android apps.
2. SOLVE UP TO 70% OF CUSTOMER PROBLEMS WITH LYRO AI CHATBOT
- Use Lyro – a conversational AI – to offer personalized assistance
- Lyro learns from your FAQs in seconds and formulates complex answers to solve your customers’ problems
- The AI stays within the boundaries of your knowledge base, and you can update its information at any time
- Lyro is easy to implement and doesn’t require training
- Use a playground environment so you can see how Lyro will respond to customer questions and adapt your FAQs accordingly
- You can activate the AI in under 3 minutes and it supports your customers 24/7.
3. CHATBOTS GENERATE LEADS MORE EFFECTIVELY BY ENGAGING YOUR VISITORS EXACTLY WHEN THEY NEED IT
- Use chatbots that engage your potential customers exactly when they are most likely to share their contact info
- Present your services much more effectively with automated conversations
- Collect emails proactively
- Fournissez le meilleur contenu et des informations adaptées aux profils et intérêts de vos visiteurs
- Fournissez des réponses aux questions les plus courantes instantanément, à tout moment, 24h/24, 7j/7
- Ajoutez des balises et d’autres propriétés à vos visiteurs et envoyez des informations pertinentes à votre CRM
- Choose from over a dozen chatbot templates that will recover abandoned shopping carts, give discounts to returning customers, and automatically collect and qualify leads
- Use our unique, drag-and-drop visual editor to create chatbots from scratch. No coding is required.
4. WOOCOMMERCE PRODUCT CARDS THAT PROVIDE THE BEST SHOPPING EXPERIENCE
To sell more efficiently, you can browse all WooCommerce products in your Tidio panel and send them as product cards in chat conversations with your customers. Just click on a product, and it will be sent to your customer via selected channels: live chat and Messenger.
5. SMART POP-UPS THAT IMPROVE CONVERSION WITHOUT IRRITATING YOUR CUSTOMERS
We all know that pop-ups can boost sales, but they can also be frustrating for visitors. Ready-made Tidio chatbot scenarios can turn the live chat widget into smart pop-ups. These can be triggered by defined actions and fully customized. You can edit all the conditions, text and images using our drag-and-drop chatbot editor.
TÉMOIGNAGES
Tidio Live Chat and AI Chatbots is the highest-rated plugin of this type for WordPress. The solution is actively used by more than 300,000 users.
Hard to believe it? Read the testimonials, because our users say it’s the best:
★★★★★
Tidio est la plateforme ultime pour créer des relations avec les clients. Tidio nous aide également à reconnaître les clients difficiles et à les traiter de manière efficace. Cela ne serait pas toujours possible par e-mail. @janoleroux
★★★★★
Bien conçu, facile à utiliser et convivial. Un excellent plug-in pour votre entreprise. @irshadpm
★★★★★
Dépasse nos attentes. Plus qu’un simple chat, c’est un outil professionnel de support en ligne. Hautement recommandé si vous devez gérer vos clients de manière professionnelle. @supportenligne
VERSIONS LINGUISTIQUES
Passez d’une langue à l’autre ou configurez des chats multilingues. Affichez une version traduite du widget en fonction de la localisation du client.
Les langues pré-traduites comprennent :
- Anglais
- Français
- Espagnol / Español
- Italien / Italiano
- Allemand / Deutsch
- Suédois / Svenska
- Portugais / Português
- Hindi / हिन्दी
- Arabe / العربية
- Polonais / Polski
- Chinois / 中文 (Zhōngwén), 汉语, 漢語
- Danois / Dansk
- Néerlandais / Nederlands
- Hébreu / עברית
- Japonais / 日本語
- Coréen / 한국어
- Perse / فارسی
- Roumain / Română
- Russe / Русский
- Turc / Türkçe
PRICING
Most of our powerful features are available in the free plan. If you want to test all of them, sign up for a 7-day free trial.
See all available pricing options on our website.
TO RUN TIDIO PLUGIN FOR WORDPRESS WE RECOMMEND YOUR HOST SUPPORT:
OpenSSL (to increase security by encrypting your access tokens) cURL