WooCommerce for Android

The official WooCommerce for Android App is now available for free from the Google Play Store via WooCommerce.app.

This guide walks you through setup, including how to connect to your store and use the app.

• Android 8.0 and higher

The official WooCommerce Android App is optimized for tablets, providing enhanced comfort and productivity for store management on larger screens

Your store should be either:

• Hosted on WordPress.com with a WordPress.com Entrepreneur plan, or
• a Woo Express plan, or
• self-hosted running WooCommerce 3.5 or higher.

Jetpack is not required to use the app for self-hosted stores running on WordPress 5.6 or above. However, having the Jetpack plugin installed, connected, and activated enables notifications and can help your site work better with the app (more info on Jetpack at Getting Started with Jetpack).

To install the app, either:

• use your device to visit the Google Play Store, search for WooCommerce by Automattic, and install the app or,
• use your device to open this link to get started: WooCommerce.app

After installing and launching the official WooCommerce Android app, our welcome screen greets you. You can start by entering your store address.

The next steps will depend on how your store is set up.

Option 1: Your store is hosted with WordPress.com or is a self-hosted store connected to Jetpack, either via the Jetpack Plugin or via one of the plugins that use the Jetpack Connection (Google Listings & Ads, WooCommerce Payments, WooCommerce Shipping & Tax or any of the Jetpack extensions).

In this case, the app will recognize your store is connected to Jetpack and prompt you to continue with the WordPress.com login flow.

1. Type your WordPress.com account email address and tap Continue.
2. Either type your WordPress.com password and tap Continue, or select Get a login link by email.
3. If you have a choice of sites, tap to select your preference; otherwise, tap Continue.
4. The My Store page loads, indicating your app is now connected to your WooCommerce store.

Alternatively, you can follow these steps to log in via QR code:

1. Enter an existing email address, and tap Continue.
2. Tap Log in with magic link.
3. Check your email on another device.
4. Tap Scan QR code to log in and scan the code in the email.

Option 2: Your store is self-hosted and you don’t have Jetpack or any of the Jetpack or WooCommerce extensions that use the Jetpack Connection.

• Enter your site address
• The app will recognize your site is not connected to Jetpack and will prompt you to add your username and password
• Enter the same username and password you use to log into your WP-Admin dashboard from a browser.

To disconnect the WooCommerce app from your store:

1. Tap the Menu icon on the navigation bar at the bottom-right of the screen
2. Select the Gear icon at the top right of the screen to access Settings
3. Scroll down to the bottom of the Settings screen
4. Tap Log Out

You can manage multiple stores in the app as long as they are all connected to the same Jetpack account.

To access another store:

1. Tap the Menu icon on the navigation bar at the bottom-right of the screen
2. Tap the dropdown icon at the top of the screen
3. Choose another store in your account
4. Tap Continue to complete the switch

Note that as of version 7.6, the app supports push notifications for all stores connected with the same Jetpack/WordPress.com account.

Multiple people with Administrator or Store Manager user roles can manage a store from their own devices.

If your store is connected to Jetpack, each person will need to complete the following steps:

1. Log into the WooCommerce website via a browser
2. Go to Jetpack → Dashboard and then Connections
3. Select “Link to WordPress.com”
4. Log in with their WordPress.com account
5. Select Jetpack Free Plan
6. The respective user can now log into the app with their WordPress.com Account.

In order to allow Shop managers to view stats, go to Jetpack → Settings → Traffic and enable stats viewing.

If your store is not connected to Jetpack, each user can log into the app using the same credentials they use to log into the WP-Admin dashboard, provided they have a role of Administrator or Store Manager.

The My Store page is the default view when launching the WooCommerce Android app. It is one of four main sections, which are:

• My Store – high-level overview of sales and top-performing products for this day, week, month, or year.
• Orders – search or filter existing orders or take payment for new ones.
• Products – search or filter existing products or add new ones.
• Menu – switch stores and access reviews, settings, and more.

The Menu tab is home to admin tasks including switching stores, accessing your store’s WooCommerce Admin, your store view, reviews, and app settings. To access this view tap the Menu icon on the navigation bar at the bottom-right.

• The Menu view is headed by the details of the store that the app is currently connected to. The name and URL of the store is visible at a glance. The Switch store link will allow switching to another store.
• The Gear icon at the top-right of this view leads to app Settings.
• WooCommerce Admin – launches your WordPress Admin in an in-app browser to perform any tasks that might not yet be natively supported by the app.
• View Store – launches the customer-facing view of your store in an in-app browser.
• Reviews – manage your product reviews.

Settings can be found by navigating to Menu and tapping the Gear icon at the top-right of the Menu screen. From here you’ll find the following settings and their respective functions:

• Help & support
  • Help Center – links to WooCommerce Documenation
  • Contact support – submit a help request to WooCommerce Support
  • Contact Payments Support – submit a help request for payments related questions
  • My Tickets – view your device-specific support history
  • Contact Email – configure the default email address the app will use
  • Application log – for debugging, the latest of which is sent when help is requested via My Tickets
  • System status report – drawn from the connected site, helpful as a site overview or to copy for support when requested
• In-Person Payments – configure this feature for qualifying stores (currently only available to U.S. and Canadian merchants).
• Manage notifications – sounds, urgency, and notification dot
• Appearance – light or dark
• Image optimization – resize and compress images
• Privacy Settings – toggle settings related to what info is collected and shared while using the app
• Beta features – a toggle to enable or disable available experimental features
• Send feedback – connects you to a form through which you can submit feedback or suggestions
• About the App – WooCommerce Terms of Service, Privacy Policy, Privacy Notice for California Users, and app version, and Third-party license info.
• Log out

You can add the Today widget to your device’s home screen for quick access to your current day’s stats without opening the app. If you go to your device home screen and press and hold on an empty space, you will find Widgets. Then you can scroll through the list to find the Today widget.

Note: The exact steps to add a widget can vary between Android devices. If the above steps don’t work for you, please check with your device manufacturer for the steps to add Android Widgets.

If you’re unable to resolve problems yourself, please do reach out to the team in-app via the Contact Support setting as described above.

It could be one of two reasons.

• Only WordPress.com stores, and self-hosted sites with WooCommerce and Jetpack plugins installed are displayed in the list of available options.
• WooCommerce 3.5 or higher is required to be installed and activated on the site you’re trying to connect to. If a store does not meet this requirement, an Update to WooCommerce Required message will display.

Have a question before you download the app? Please fill out this contact form.

Already installed the app and need assistance? Reach out to the team in-app via the Contact support setting as described above, or get in touch with a Happiness Engineer via the Help Desk.