You Want to Deliver a Great Patient Experience...

We’re here to help. Artera delivers a holistic view of every interaction you have with your patients, powered by AI. And not just interactions from Artera…but any department, any channel, any user, any HIT vendor and any EHR across your organization.

How it Works

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Trusted by 800+ Healthcare Organizations • Reaching 100+ Million Patients

Patient Experience Today

Why Do Most Healthcare Organizations Struggle?

Siloed functional teams, service lines, and technology tools (even “all-in-one” systems) are competing for your patients’ attention. Without visibility and oversight into those calls, text messages, emails and app notifications, your patients are bombarded and ignore your directives. This causes poor loyalty, adverse health outcomes, additional staff burden, and impacts revenue.

100 M+

Patients Reached

72 %

Reduction in Staff Time

$ 1.6 M

Recouped Per Use Case

98 %

Customers Renew

Holistic View of Every Interaction

Single Pane of Glass for Patient Engagement

Analytics (understand how vendors / departments / workflows are performing)

Automated Workflows (build conversations from template library)

Vendor and Use-Case Rules (prioritize what is most important)

Patient Preferences and Consent

Live Agents (escalate and route messages)

Live monitored with AI-enabled real-time sentiment tracking

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Truly Open & Integrated

Bring Your Own Vendors or Partner With Ours

Artera natively supports >100 vendors, with a suite of APIs that offer the ability to:

Normalize engagement history into a central Analytics Dashboard

Deliver communications through a single, trusted phone number

Manage updates for patient preferences and consent

Monitor deliverability and engagement across your organization

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Our Customers

Delivering More Efficient Staff, More Profitable Organizations And A More Harmonious Patient Experience

We proudly partner with more than 800 healthcare organizations and federal agencies to unify, simplify and orchestrate digital communications into their patient’s preferred channel.

Health Systems

Streamline communication, with integrations for EHRs and digital health solutions.

Physicians Practices & Clinics

Engage your patients while freeing your support staff to focus on care.

FQHCs

Efficiently reach underserved populations to improve patient outcomes.

Federal Agencies

Leverage our critical experience and strong track record of performance in supporting federal agencies with patient communications technology.

See How We Drive Customer ROI

Proven Outcomes for Organizations Like Yours

The value of this campaign is that it delivered a timely reminder for patients to come in for their mammography and made it easy for them to schedule their appointment.

– Pamela Landis, Senior Vice President of Digital Engagement, Hackensack Meridian Health

$2.7M in incremental revenue

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The success is proving that we have many more patients that are keeping their appointments than before, and the net benefit for us is that if they cancel and we know about it, we can replace that slot and replace that revenue.

– Micheal Young, Vice President Operations, East Region, Yakima Valley Farm Workers Clinic

$3M+ estimated cost savings in ten months

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We get so many referrals completed in a day now because of Artera texting.

– Tammy Jones, Administrative Support Supervisor, UNC Health

45% increase in referral conversions

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By utilizing Artera to make patients aware of their outstanding balances, Sansum Clinic drove meaningful, efficient interactions with patients, improved financial accountability, reduced burdens on staffing, and removed barriers to future care.

40% of outstanding payments collected in 1 month

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Having a tool like Artera to be able to identify problems for us to respond to allows us to be innovative. While we can’t fix all of the problems, it challenges us to think differently, do more and really meet our patients where they’re at.

- Megan Sheble, Senior Project Manager, Children’s Wisconsin

$5k in winter gear distributed in response to families missing appointments in the winter months

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Artera allows us to be more efficient in how we send out the RepuGen text surveys and achieve a higher response rate. Surveys are going out more quickly after the visits and now come from a number the patient will recognize. We are very pleased with the increased response rate.

– Debra Spindel, Vice President, MemorialCare

35% increase in click through rate

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What would have been a possible no-show – we’re able to see that cancellation immediately and try and refill that spot. We’re able to utilize provider schedules more efficiently now.

– Rachel Barbieto, Business Applications Analyst, Jefferson Healthcare

40% drop in no-shows for the largest primary care clinic

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Artera has transformed our patient communications. It has blended naturally and intuitively into our practice operations, and we actively look for ways to use it even more. Artera gives patients a choice they never had before, and they absolutely love it.

– Siobhan Palmer, Director, Cedars-Sinai Kerlan-Jobe Institute

20% decrease in call volume

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Seeing the call volume drop by a pretty significant number was one of the key things that our staff were happy about.

– David Ramirez, Clinical Support Technician, Altura Centers for Health

10% decrease in call volume

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In orthopedics, we are all about speed - we want to get people in and get people out quickly. Artera’s automations integrate seamlessly into our EMR and automate parts of our scheduling workflow. Automations to speed up the process, and EMR integrations to simplify our lives.

– Traci Owens, EHR Administrator, HIPAA Privacy Officer, Worker’s Compensation Manager, OrthoIllinois

83% patient response rate

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We implemented Call-to-Text to relieve our busy contact center staff and provide patients with an additional communication channel to reach us: text. This ensures our patients get the quality information they need from us quickly and reduces workload for our staff.

– Robin Gadd-Lane, MSN, RN, Manager, Digital Health & Transformation Systems, Prisma Health