Can @priethor please be granted access to WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ MC as part of his CoreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. work? Release access currently not required.
Monthly Archives: September 2023
Help Scout DKIM update
Hi, we got the following email from Help Scout. I’m not sure if it applies to both of our instances, or only one of them. The records need to be updated by October 16th.
As of October 16th, 2023 we will no longer be relying on SPF authentication tied to your domain when using Help Scout servers to send email as your custom email address. We are moving to a method with a focus on DKIM instead, to both modernize our infrastructure and align with industry best practices.
You’re receiving this message because your domain(s) currently has a DMARC record set to p=reject, but does not have the CNAME records to allow DKIM authentication for emails sent from Help Scout. If you do not take action before we make these changes, emails you send from Help Scout will be rejected by many email servers as they will no longer be DMARC aligned.
To continue using Help Scout servers to send emails as your domain, you’ll need to create a couple of CNAME records at the DNSDNS DNS is an acronym for Domain Name System - how you assign a human readable address to a website’s exact numeric coded location (ie. wordpress.org uses the actual IP address 198.143.164.252). provider for your domain so that recipient servers can authenticate the DKIM signature on emails you send from Help Scout.
You’ll need two CNAME records:
strong1._domainkey.[yourdomain] should point to strong1._domainkey.helpscout.net
strong2._domainkey.[yourdomain] should point to strong2._domainkey.helpscout.netOur article Use DKIM to Help With Email Deliverability has a bit more information if you need it.
Alternatively, you may choose to set up your Help Scout mailbox to connect to your email provider to send email, instead of sending from our servers. You do not need to make changes to your DNS records if you choose to change the sending method.
Our article Outgoing Email Settings explains a bit more about the different options and has links to help with setting up the connection to your provider.