Tag Archives: bug-scrub

thelmachido a11n 10:54 am on May 3, 2023
Tags: bug-scrub   

Support ticket triage session – May 4th, 2023 at 08:00 UTC 

🪲 It’s time for another bug scrub.

In our last 6 bug scrubs in 2023, we had a look at <a href="https://meta.trac.wordpress.org/query?status=!closed&component=Support+Forums&order=priority. A huge thank you to everyone that contributed to the previous bug scrubs. In this session, we will be looking at the next 10 tickets from the component with normal priority.

Tickets we will be looking at in this meeting

This aims to be part of a series of bug scrubs in order to scan the entire support forums ticket component. If you want to help to host a bug scrub, feel free to reach out.

This ticket triage session will be held on Thursday, May 4th, 2023, 08:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (a Slack account is required).

We all love Support Forums – It’s where we learn and help at the same time. In order to make this a better place, we constantly come up with new enhancements, requested via tickets. Some of these need a push forward.

We are putting aside some time to triage tickets, trying to gather some helpful input about what we think about them and how we can help to move them forward. Please keep in mind that our work actually helps metaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. contributors to pick the most needed tickets and work on them.

🌎 As a long-term plan, we will be alternating the time slots for these meetings:

The chosen hour is not friendly with your time zone, unable to make the session, or maybe meetings just aren’t your thing. If the latter, you should still come and meet us – you’ll change your mind about boring meetings. 😊 We would still love to know your opinion on the issues mentioned in the tickets. Please feel free to let us know via a comment on the respective tickets.

View the Support Forums ticket component

#bug-scrub
Vlad T 5:23 pm on April 20, 2023
Tags: bug-scrub   

Support ticket triage session – April 26th 2023 at 08:00 UTC 

🪲 It’s time for another bug scrub.

In our last 6 bug scrubs in 2023, we had a look at first 60 tickets with normal priority. 🎉 That is 60%. A huge thank you to everyone that contributed in the previous bug scrubs. In this session, we will be looking at the next 10 tickets from the component with normal priority.

Tickets we will be looking at in this meeting

This aims to be part of a series of bug scrubs in order to scan the entire support forums ticket component. If you want to help to host a bug scrub, feel free to reach out.

This ticket triage session will be held on Wednesday, April 26th, 2023, 08:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (a Slack account is required).

We all love Support Forums – It’s where we learn and help at the same time. In order to make this a better place, we constantly come up with new enhancements, requested via tickets. Some of these need a push forward.

We are putting aside some time to triage tickets, trying to gather some helpful input about what we think about them and how we can help to move them forward. Please keep in mind that our work actually helps metaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. contributors to pick the most needed tickets and work on them.

🌎 As a long term plan, we will be alternating the time slots for these meetings:

The chosen hour is not friendly with your time zone, unable to make the session or maybe meetings just aren’t your thing? If the latter, you should still come and meet us – you’ll change your mind about boring meetings. 😊 We would still love to know your opinion on the issues mentioned in the tickets. Please feel free to let us know via a comment on the respective tickets.

View the Support Forums ticket component

#bug-scrub

Vlad T 5:18 pm on April 5, 2023
Tags: bug-scrub   

Support ticket triage session – April 12th 2023 at 16:00 UTC 

🪲 It’s time for another bug scrub.

In our last 5 bug scrubs in 2023, we had a look at first 50 tickets with normal priority. 🎉 That is 50% – we’re halfway there! A huge thank you to everyone that contributed in the previous bug scrubs. In this session, we will be looking at the next 10 tickets from the component with normal priority.

Tickets we will be looking at in this meeting

This aims to be part of a series of bug scrubs in order to scan the entire support forums ticket component. If you want to help to host a bug scrub, feel free to reach out.

This ticket triage session will be held on Wednesday, April 12th, 2023, 16:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (a Slack account is required).

We all love Support Forums – It’s where we learn and help at the same time. In order to make this a better place, we constantly come up with new enhancements, requested via tickets. Some of these need a push forward.

We are putting aside some time to triage tickets, trying to gather some helpful input about what we think about them and how we can help to move them forward. Please keep in mind that our work actually helps metaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. contributors to pick the most needed tickets and work on them.

🌎 As a long term plan, we will be alternating the time slots for these meetings:

The chosen hour is not friendly with your time zone, unable to make the session or maybe meetings just aren’t your thing? If the latter, you should still come and meet us – you’ll change your mind about boring meetings. 😊 We would still love to know your opinion on the issues mentioned in the tickets. Please feel free to let us know via a comment on the respective tickets.

View the Support Forums ticket component

#bug-scrub

Vlad T 5:11 pm on March 30, 2023
Tags: bug-scrub   

Support ticket triage session – April 5th 2023 at 16:00 UTC 

🐞 Time for yet another bug scrub.

In our last 4 bug scrubs in 2023, we had a look at first 38 tickets with normal priority. A huge thank you to everyone that contributed in the previous bug scrubs. In this session, we will be looking at the next 12 tickets from the component with normal priority.

Tickets we will be looking at in this meeting

This aims to be part of a series of bug scrubs in order to scan the entire support forums ticket component. If you want to help to host a bug scrub, feel free to reach out.

This ticket triage session will be held on Wednesday, April 5th, 2023, 16:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (a Slack account is required).

We all love Support Forums – It’s where we learn and help at the same time. In order to make this a better place, we constantly come up with new enhancements, requested via tickets. Some of these need a push forward.

We are putting aside some time to triage tickets, trying to gather some helpful input about what we think about them and how we can help to move them forward. Please keep in mind that our work actually helps metaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. contributors to pick the most needed tickets and work on them.

🌎 As a long term plan, we will be alternating the time slots for these meetings:

The chosen hour is not friendly with your time zone, unable to make the session or maybe meetings just aren’t your thing? If the latter, you should still come and meet us – you’ll change your mind about boring meetings. 😊 We would still love to know your opinion on the issues mentioned in the tickets. Please feel free to let us know via a comment on the respective tickets.

View the Support Forums ticket component

#bug-scrub

Vlad T 5:10 pm on March 22, 2023
Tags: bug-scrub   

Support ticket triage session – March 29th 2023 at 08:00 UTC 

Time for yet another bug scrub. 🐛

In our last 3 bug scrubs in 2023, we had a look at first 30 tickets with normal priority. A huge thank you to everyone that contributed in the previous bug scrubs. In this session, we will be looking at the next 10 tickets from the component with normal priority.

Tickets we will be looking at in this meeting

This aims to be part of a series of bug scrubs in order to scan the entire support forums ticket component. If you want to help to host a bug scrub, feel free to reach out.

This ticket triage session will be held on Wednesday, March 29, 2023, 08:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (a Slack account is required).

We all love Support Forums – It’s where we learn and help at the same time. In order to make this a better place, we constantly come up with new enhancements, requested via tickets. Some of these need a push forward.

We are putting aside some time to triage tickets, trying to gather some helpful input about what we think about them and how we can help to move them forward. Please keep in mind that our work actually helps metaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. contributors to pick the most needed tickets and work on them.

This bug scrub will be hosted by @thelmachido who proposed to experiment with a APAC-friendly time slot. Thank you!

The chosen hour is not friendly with your time zone, unable to make the session or maybe meetings just aren’t your thing? If the latter, you should still come and meet us – you’ll change your mind about boring meetings. 😊 We would still love to know your opinion on the issues mentioned in the tickets. Please feel free to let us know via a comment on the respective tickets.

View the Support Forums ticket component

#bug-scrub

Vlad T 5:12 pm on March 8, 2023
Tags: bug-scrub   

Support ticket triage session – March 22th 2023 at 16:00 UTC

Time for a new bug scrub. 🐛

In our last bug scrubs in 2023, we had a look at first 20 tickets with normal priority. Huge thank you to everyone that contributed in the previous bug scrubs. In this session, we will be looking at the next 10 tickets from the component with normal priority.

Tickets we will be looking at in this meeting

This aims to be part of a series of bug scrubs in order to scan the entire support forums ticket component. If you want to help to host a bug scrub, feel free to reach out.

This ticket triage session will be held on Wednesday, March 22, 2023, 16:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (a Slack account is required).

We all love Support Forums – It’s where we learn and help at the same time. In order to make this a better place, we constantly come up with new enhancements, requested via tickets. Some of these need a push forward.

We are putting aside some time to triage tickets, trying to gather some helpful input about what we think about them and how we can help to move them forward. Please keep in mind that our work actually helps metaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. contributors to pick the most needed tickets and work on them.

The chosen hour is not friendly with your time zone, unable to make the session or maybe meetings just aren’t your thing? If the latter, you should still come and meet us – you’ll change your mind about boring meetings. 😊 We would still love to know your opinion on the issues mentioned in the tickets. Please feel free to let us know via a comment on the respective tickets.

View the Support Forums ticket component

#bug-scrub

Vlad T 6:33 pm on March 1, 2023
Tags: bug-scrub   

Support ticket triage session – March 8th 2023 at 16:00 UTC

It’s time for another bug scrub. 🐞

In our last bug scrub, we had a look at first 10 tickets with normal priority. Thank you, @fierevere and @mrfoxtalbot for helping with the previous scrub. In this session, we will be looking at the next 10 tickets from the component with normal priority.

Tickets we will be looking at in this meeting

This aims to be part of a series of bug scrubs in order to scan the entire support forums ticket component. If you want to help to host a bug scrub, feel free to reach out.

This ticket triage session will be held on Wednesday, March 8, 2023, 16:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (a Slack account is required).

We all love Support Forums – It’s where we learn and help at the same time. In order to make this a better place, we constantly come up with new enhancements, requested via tickets. Some of these need a push forward.

We are putting aside some time to triage tickets, trying to gather some helpful input about what we think about them and how we can help to move them forward.

The chosen hour is not friendly with your time zone, unable to make the session or maybe meetings just aren’t your thing? If the latter, you should still come and meet us – you’ll change your mind about boring meetings. 😊 We would still love to know your opinion on the issues mentioned in the tickets. Please feel free to let us know via a comment on the respective tickets.

View the Support Forums ticket component

#bug-scrub

Vlad T 7:39 pm on February 22, 2023
Tags: bug-scrub   

Support ticket triage session – March 1st 2023 at 12:00 UTC

Spring is almost here, and we need to clean up the tickets in our garden – time for a bug scrub. 🐞

We all love Support Forums – It’s where we learn and help at the same time. In order to make this a better place, we constantly come up with new enhancements, requested via tickets. Some of these need a push forward.

We will be putting aside some time to triage tickets, trying to gather some helpful input about what we think about them and how we can help to move them forward.

Our next ticket triage session will be held on Wednesday, March 1, 2023, 12:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (a Slack account is required).

We will be looking at general support tickets, issues or enhancements, especially those not discussed in our previous triage sessions. If you think a ticket needs our attention, please feel free to let us know via the comment section below, or during the session.

The chosen hour is not friendly with your time zone, unable to make the session or maybe meetings just aren’t your thing? If the latter, you should still come and meet us – you’ll change your mind about boring meetings. 😊 We would still love to know your opinion on the issues mentioned in the tickets. Please feel free to let us know via a comment on the respective tickets.

Also, do you think these sessions should become a regular thing? Maybe a monthly session to make Support Forums even a better place than it is now? Let us know your thoughts on this!

View the Support Forums ticket component

#bug-scrub

Vlad T 4:16 pm on February 19, 2021
Tags: bug-scrub   

Support ticket triage session

We all love Support Forums – It’s where we learn and help at the same time. In order to make this a better place, we constantly come up with new enhancements, requested via tickets. Some of these need a push forward.

We will be putting aside some time to triage tickets, trying to gather some helpful input about what we think about them and how we can help moving them forward.

Our next ticket triage session will be held on Tuesday, February 23th, 2021, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

We will be looking at general support tickets, issues or enhancements, especially those not discussed in our previous triage sessions. If you think a ticket needs our attention, please feel free to let us know via the comment section below, or during the session.

Chosen hour is not friendly with your time zone, unable to make the session or maybe meetings just aren’t your thing? (If the later, you should still come and meet us – you’ll change your mind about boring meetings 🙂 ) We would still love to know your opinion on the issues mentioned in the tickets. Please feel free to let us know via a comment on the respective tickets.

Also, do you think this sessions should become a regular thing? Maybe a monthly session to make Support Forums even a better place than it is now? Let us know your thoughts on this!

View the Support Forums ticket component

#bug-scrub

Marius L. J. 4:10 pm on February 8, 2021
Tags: bug-scrub   

Support ticket triages

With the metaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. team trying out focus periods for various components this year, it is nearing time for the Support Forums to get their time in the spotlight.

This means we will be putting aside some time to triage tickets, and prioritize them in accordance with what we wish to see completed in that sprint period, or getting rid of tickets that no longer need addressing.

View the Support Forums ticket component

Triage Times

The times are split up over three days, with two different focuses. The first set of two sessions (each session is set to last an hour) will focus on general tickets. The last session will have a focus on rosetta forums, and input from our other localized forum teams.

It is of course also fine to provide input on this post, if the times below do not match your agendas.

The times for our triage sessions are as follow:

General tickets / issues / enhancements
– Tuesday, February 9th, 2021, 18:00 UTC
– Friday, February 12th, 2021, 18:00 UTC

Rosetta tickets / issues / enhancements
– Tuesday, February 16th, 2021, 20:00 UTC

#bug-scrub