The SolidWP support team — handpicked from the best in WordPress
Fast, friendly, and proven support
Your success with Solid Security, Solid Backups, and Solid Central is our highest priority. Whether you need help fine-tuning your security setup, managing your backup system, or configuring your central hub for sites, our support team is here for you.
Ben Meredith, Director of Customer Support
Ben Meredith is passionate that every interaction with technical support move you toward resolving your issue. A geek with the heart of a teacher, he’s filled the SolidWP team full of people who care. Our top priority is that your website be on Solid footing.
Learn
Documentation
Folks with an active subscription get access to personalized email-based technical support, but not everyone wants that.
If you’re a roll-up-the-sleeves-and-do-it-yourself type, take a quick trip to our documentation, where we’re constantly updating and refining things to ensure that everyone gets the help they need.
Community Support
Solid Academy is a learning community for new and established WordPress professionals. Get support for your business from Office Hours, Webinars, and more (for Solid Suite customers).
Why become a customer?
Folks with active licenses not only get updates to our software, they get priority support from our team.
That means tickets get answered faster!
Front of the line access
Customers with active subscriptions for premium add-ons receive front-of-the-line access in our support queue.
Personal attention
Every SolidWP customer gets personalized service from the Priority Support Team on every technical issue.
Quick first responses
We provide actionable responses (from a real live person) to every new conversation within 2-4 business hours, Monday through Friday, during our regular business hours (CST).
Real resolutions
Get actionable feedback and insight into your SolidWP technical problems and a resolution in hours, not days.
1-2 hours
Avg first response time
98%
Happiness score
“Brilliant! The explanation helped me understand and resolve the issue plus I’ve learned something new. I could not be more satisfied with the level of support provided.”
Lidija Hirst —
eMosaik.com
The support you need when you need it most
Connect online! The social channels are for rubbing shoulders with other SolidWP users, sharing stories from the trenches of web development and DIY webmastery. Our team monitors those channels and chips in when we can.
Our free support channels at WordPress.org are a great place to get help before you become a customer!
WordPress.org
Use our free support channels to get help before you become a customer.
YouTube Channel
View our ever-growing library of tips and tutorials.