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Thanks for your reply. I'll look into it but it looks like that works when we live in the same household and want Alexa to recognise different voices. As I said, I live in a different part of the country from my sister and can't visit just to fix her Alexa account. Am I misunderstanding your answer?
– chasly - supports Monica
Commented May 30 at 23:28
You got the answer correctly and what I indicate is that it needs to be done from the app and the solution to do it remotely doesn't exists. And this is an common problem when trying to assist remotely. I have the same challenges with assisting elderly and people with other challenges.
– MatsK
Commented May 31 at 8:27

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