Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 14.5k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- Issue upgrading forum
- Last reply by teraßyte,
22,712 topics in this forum
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- 2 followers
- 3 replies
- 156 views
If we try to sign in as a member from the ACP we just get the front end login page. It's not entirely consistent, maybe 1 out of 30 tries it works. Have not found any pattern.
Last reply by Canis, -
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I've renewed IPB license and did reset URL of website to which license belongs. I've updated license key but now I have 2253 notifications....almost all of them are about license key: License Key Invalid The license key in use is not valid for this site. Please contact support for further information. If I will click on button "Check again" then notification count becomes 2252... How to read all these notifications in one step? Is there a way to do that using sql query maybe if we do not have such functionality at ipb admin area?
Last reply by Marc, -
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- 1 follower
- 4 replies
- 188 views
Hi I emailed your department but not heard back yet. I am getting the following error License Key Invalid The license key in use is not valid for this site. Please contact support for further information.
Last reply by Buttercup, -
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- 2 followers
- 5 replies
- 832 views
Hello, I use Facebook Login on all of my sites, but one is giving me trouble and I actually have no idea why or what to do at this point. Uncrowned Gaming is the site and the setup and app are mirrors of my other sites. Apps like this are not an item I am very good at. Facebook is saying they are getting an error message during the testing and I cannot reproduce an error. However, this site does have an issue where it does not pull the profile image correctly. This is the message from Meta: Thanks for any help anyone can provide.
Last reply by Marc, -
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- 2 followers
- 4 replies
- 208 views
Hi, Can you help me to find out what is causing 403 to my website pls Its https://reshax.com/attachments/ ? webserver: NGINX, php-fqm, php (8.0.3). I did check the logs from nginx. There is nothing.Is there anything else i can check ? thank you in advane
Last reply by Marc, -
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Steps to reproduce: Create a test topic in a forum where guests does NOT have permission to post new topics Reply with a test account, or temporarily allow guests to post topics and replies. If you replied with a test account: delete the test account so the reply becomes a guest post If you posted as a guest: remember to reset the forum permissions to once again disallow guest topics/replies As a moderator: select the reply and split it into a new topic in the same forum with your moderator tools You should be redirected to the new topic created by splitting the posts Instead you'll get an error page: "You…
Last reply by TSP, -
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- 3 replies
- 193 views
At STEP 7 of the upgrade we now have no forum as the upgrade cannot complete and displays this error: 1146Table 'm280674.nexus_package_fields' doesn't exist /var/www/html/107762/system/Db/Select.php::446 SELECT cf_id FROM `nexus_package_fields` WHERE cf_type=? OR cf_type=? please help!
Last reply by Daniel F, -
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- 2 followers
- 4 replies
- 302 views
I would like to include a listing of past events on our site. I added this to the page via an Activity Stream. However, I'd like the events to be sorted by date - right now, the list appears to be very random. Anyone know how to do this? Here's the page I'm working on: https://www.nicecomply.com/events/
Last reply by Daniel F, -
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- 1 follower
- 3 replies
- 326 views
1) Are IPB 4.7.16 and PHP 8.3.7 compatible? 2) Where is the error log of the IPB itself stored? The Apache log is empty. Or I need to turn on the display mode for all errors without exception. Which constant is responsible for this?
Last reply by Randy Calvert, -
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- 1 follower
- 5 replies
- 402 views
I am experiencing an issue with starting the task after updating to 4.7.17 beta 2. Are you experiencing similar problems? ValueError: max(): Argument #1 ($value) must contain at least one element (0) #0 applications/core/tasks/unlockmembers.php(53): max() #1 system/Task/Task.php(281): IPS\core\tasks\_unlockmembers->execute() #2 applications/core/modules/admin/settings/advanced.php(751): IPS\_Task->run() #3 system/Dispatcher/Controller.php(107): IPS\core\modules\admin\settings\_advanced->runTask() #4 applications/core/modules/admin/settings/advanced.php(38): IPS\Dispatcher\_Controller->execute() #5 system/Dispatcher/Dispatcher.php(153): I…
Last reply by Marc, -
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- 1 follower
- 7 replies
- 329 views
I would like to report two issues. The first issue occurs in the inbox. When we have a conversation with a user, we can see the status of when the user has read the message. If we delete the message, the status should update to indicate that the user has left the message, which usually works correctly. However, if the user empties their inbox, the status does not update to "left the message" but remains as "active." This causes the user we are conversing with to think we are still in the message. They send another message, which is not received because the original message has already been deleted. The second issue is with email notifications about new messages.…
Last reply by PanSevence, -
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- 2 followers
- 12 replies
- 361 views
We have a limit of max 1000px vertical or horizontal. But uploads contains over 300 images that are larger, up to 12000x9000px! All image types are affected.
Last reply by Canis, -
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- 3 followers
- 22 replies
- 1.4k views
Hi, I'm trying to embed a Facebook Post into one of my forum posts, but it just show up as a link and not as an embed. It's this one: https://therawchef.com/community/topic/8-adesse-selfridges-london/
Last reply by Marc, -
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- 1 follower
- 2 replies
- 236 views
Hi is it best practice to enable debug in production? also, will it include or log AJAX request? Thanks.
Last reply by Allan - TheTechTribe, -
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- 1 follower
- 2 replies
- 285 views
Hi, we're currently testing a migration back to self-hosted and are running into a strange issue where we're getting warnings that the following files have been modified. We've re-downloaded them and confirmed what's on the server matches the downloads, but the warning persists. Any ideas? applications/cms/api/records.php applications/cms/extensions/core/FileStorage/Records.php system/Content/Item.php system/MFA/GoogleAuthenticator/Handler.php
Last reply by Marc, -
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- 2 followers
- 42 replies
- 2k views
Hi, the latest update of IP.Board may have created this error. In practice it is impossible to download the attached files in the first message of a support ticket, instead the attached files from the second message onwards do not have this problem. No configuration has been changed on our part.
Last reply by Marc, -
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spam posts 1 2 3
by Ihia-
- 6 followers
- 64 replies
- 2.8k views
Since the upgrade, our forum has been inundated with spam posts originating from our members' accounts. It appears that these spammers are utilizing our members' accounts to submit posts containing spam URLs. Despite our implementation of hCaptcha, the issue persists unabated. This influx of spam posts is not only disruptive but also undermines the integrity and usability of our forum for our genuine members. It is imperative that we find a solution to this problem promptly to maintain the quality of our platform and user experience. I kindly request your assistance in investigating this matter and implementing measures to mitigate the occurrence of such spam po…
Last reply by Matt, -
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- 3 followers
- 13 replies
- 629 views
I migrated the site from "******" to "******". Everything works perfectly and the files come from the new URL but in the sitemap configuration page, the URL remains that of the old domain "https://*******/sitemap.php" If I try to change it to "https://******/sitemap.php", it gives me an error about the URL: Please enter a valid URL for the sitemap.php file
Last reply by modman, -
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- 2 followers
- 3 replies
- 281 views
Some of the source files for Invision Community have been modified. public_html/community/applications/core/modules/admin/support/phpinfo.php You should download an unmodified copy of those files and upload them to your server. Once that is done, check if the problem persists. I have downloaded and reinstalled this file 3 times and cant get it to go away, any info will help. I have also done a complete reinstall of the whole package and no change. Thanks
Last reply by Marc, -
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- 1 follower
- 7 replies
- 317 views
Had a user ask this question today....(using the "Content I Started" tab) they wanted to know why when searching a particular date range for their posts only 2 or 3 posts came up? I also tried this for myself and I entered a 6 month range for 2020 and I only got 3 posts when I know that I had many more than that? Anybody know why this is happening or is it a bug in 4.7.16? Thanks
Last reply by Randy Calvert, -
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- 1 follower
- 2 replies
- 266 views
I'm trying to change the title of our website. I've managed to track down most of them but I cannot find where the title in the bottom of the pages is found (see picture) or the email header. Looking at the HTML in the email wrapper it looks as though 'board_name' is used. But I cannot find that anywhere in CP. Could someone point me in the right direction ?
Last reply by rhocar, -
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- 6 followers
- 13 replies
- 2k views
Hey, it seems Google Authenticator for MFA has stoped working, QR images for enrrollement are not properly being generated. It seems google has finally deprecated it and all querys to https://chart.googleapis.com/ are failing with a 404 error. Information: https://developers.google.com/chart/infographics/docs/qr_codes Post where it is recommended to switch to another API: https://support.google.com/docs/thread/251700701
Last reply by Jipa331, -
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- 1 reply
- 214 views
I wanted to start my forums from scratch by using new location (forums.manishbangia.com), while the old location was www.manishbangia.com/forums. But while trying to configure it, I am getting following error. An installation has already been activated for this license key. Your license key entitles you to one installation only. If you need to change the URL associated with your license, contact IPS technical support. Kindly help. Regards, Manish Bangia
Last reply by Gary, -
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- 1 follower
- 3 replies
- 344 views
Hello, I installed a ads.txt plugin from Invision community and it completely broke the front end of my site, wondering how I can fix it so the header looks normal once again, I am using IPS focus Dimension 4.7.15 as my theme, wondering what I need to edit to make it look normal again? BTW the plugin I downloaded was from here. (source) Will continue to try and fix until someone responds
Last reply by Marc, -
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- 2 followers
- 2 replies
- 312 views
Hello, just to make sure, as I don't use this for ages. I created an activity stream here on IPS to display only content items (topics) but replies (comments) are displayed too: Is that right? Shouldn't it show only the topics (first post) and no replies, like above? Thank you. AS ID 1211, just in case.
Last reply by Adriano Faria,
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