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Technical Problems

Run into an issue and need help from the Invision Community Team?

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Classic self-hosted technical help

Problems related to your server or other classic, self-hosted edition issues.

teraßyte

22,712 topics in this forum

  1. Gabriel Torres

    "Found 0 results" in ModCP Hidden Content

    by Gabriel Torres

    Hi, If I go to [url]/modcp/content/ to see the list of hidden contents, the platform displays "Found 0 results" even though there are 16 pages of hidden contents. See the screenshot below. Can someone check this on their install to see whether this is a core bug or a problem specific with our install? Thanks.

    Adriano Faria
    Last reply by Adriano Faria,
  2. GBotelho

    Two Factor Authentication with Google Authenticator suppressed an not working

    by GBotelho

    The "Two factor Authentication" using the "Google Authenticator" application stopped being used when I log in. Checking my user profile I discovered the message: “Two Factor Authentication not configured” (I was using the "Google Authenticator" app). When editing, now the only option is “Security Questions”. It is no longer possible to use an “Authenticator App” like Google or Microsoft! If I “Edit”, “+add” a question/answer And “Save” When I return to my profile this is the current user status regarding the "Two factor Authentication" It was not accepted!! Other users have the option available …

    GBotelho
    Last reply by GBotelho,
  3. bearback

    invisioncommunity client area error ?

    by bearback

    Hi trying to pay for a licence invoice but keep getting an error when trying to go to client area. Tried usual clearing cookies and refresh etc but still getting error, in no rush as invoice sent early so time to pay

    Marc
    Last reply by Marc,
  4. QD.C

    Locked out of my own CP

    by QD.C

    I can't get in to my CP on my site because it said there were too many login fails.. It is the same passwords combos I've always used. And as far as I can tell, it's impossible for me to get tech support here now? Been looking for a button for a while.

    Marc
    Last reply by Marc,
  5. Como

    Active Users Template - Deleted by Mistake

    by Como

    I appear to have deleted this by mistake. I have a copy of the content, but I am unsure of how to restore it (or what its deletion means). Anyone?

    Como
    Last reply by Como,
  6. LIVIO

    How to hide EXIF info in Galleries

    by LIVIO

    Hi, Everything is in the title. I can't figure out how to hide EXIF info of images published in Galleries. Many thanks for your help. Livio

    Jim M
    Last reply by Jim M,
  7. modman

    Problems with subscriptions

    by modman

    Hello, this user purchased the minimum subscription that lasts a month last night, after a few minutes I received a notification that he has already purchased the renewal for next month. I checked and in fact his subscription has been purchased and already renewed, in practice now instead of lasting a month, the expiration is set in two months. What I wonder is: How did the user renew if IP.Board is configured to generate the renewal invoice a week before the expiration? Link to the user: https://www.etpsolutions.com/admin/?app=nexus&module=customers&controller=purchases&do=view&id=12713

    Marc
    Last reply by Marc,
  8. Mike G.

    Deleting a filtered Clubs Widget made the homepage inaccessible

    by Mike G.

    Hey team, I was using extra fields and testing club filters on the sidebar widget. I deleted the extra field being used to filter, which resulted in an error on the homepage, making the sidebar widget unaccessible. I wasn't able to resolve the error until I disabled the club's application, which allowed me to access the club sidebar widget to delete it. Although I was able to resolve it, I wanted to share in-case it's a bug or comes up again in the future. Error Code Received: SELECT COUNT(*) FROM `core_clubs` LEFT JOIN `core_clubs_fieldvalues` ON core_clubs_fieldvalues.club_id=core_clubs.id WHERE ( FIND_IN_SET('Gaming',field_21) ) IPS\Db\Exception:…

    Jim M
    Last reply by Jim M,
  9. teraßyte

    [4.7.15] DATE form helper bug with timezones when checking min/max date

    by teraßyte

    The \IPS\Helpers\Form\Date class does not account properly for a member's timezone when the min and/or max options are set. This is the file's code on lines 303-314 in the validate() function: if ( $this->value and $this->options['min'] !== NULL and $this->options['min'] > $this->value ) { $string = $this->options['min']->setTimeZone( $timezone )->localeDate( \IPS\Member::loggedIn() ); if( $this->options['time'] ) { $string .=' ' . $this->options['min']->setTimeZone( $timezone )->localeTime( \IPS\Member::loggedIn() ); } throw new \LengthException( \IPS\Member::loggedIn()->language()->addToStac…

    Marc
    Last reply by Marc,
  10. G17 Media

    BUG: Leaderboard: Pagination on Past Leaders broken

    by G17 Media
    • 1 reply
    • 162 views

    Using pagination on the leaderboard 'Past Leaders' tab doesn't work. You can reproduce on this community: https://invisioncommunity.com/pastleaders/ Try going to next page, or pick a page.

    Jim M
    Last reply by Jim M,
  11. Allen Bradford

    Member email blocked

    by Allen Bradford

    One of my Members is getting this email warning: Your email address is blocked in our system because it has rejected too many of our messages. Please change your email to keep your account secure. And this shows up in his account Activity: Email address was blocked by the Invision Email Service because it rejects incoming email (as a hard bounce) *He doesn’t have and doesn’t want to use another email address. How do I clear or correct this so his email is no longer blocked and he stops getting this warning?

    Allen Bradford
    Last reply by Allen Bradford,
  12. AlexJ

    Wild card in admin CP - search

    by AlexJ

    Is it possible to disable in wild card search in admin CP? It seems, through moderator logs, topic titles can be exposed to the members, who don't have access to categories.

    Nathan Explosion
    Last reply by Nathan Explosion,
  13. Allan - TheTechTribe

    Upgrade IPB 4.7.17

    by Allan - TheTechTribe

    Hi guys, I just notice that after update to version 4.7.17 most of my third party apps where disabled, was this normal? I suddenly reach out to vendors, and realize that the apps were disabled after upgrade. -Allan

    Allan - TheTechTribe
    Last reply by Allan - TheTechTribe,
  14. WebCMS

    Google Tag Manager iframe tag string rendered on the top of the page

    by WebCMS

    At times, the browser on a tablet displays this text on the top of the homepage - <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-<ID>" height="0" width="0" style="display:none;visibility:hidden"></iframe> Refreshing the page makes it disappear (but reappears sometime on later page loads).

    WebCMS
    Last reply by WebCMS,
  15. Allan - TheTechTribe

    forum refresh if multiple tabs open

    by Allan - TheTechTribe

    Hi, wondering if anyone here experience when opening multiple browser tabs and leave the browser for a while let say an hour you leave it and comes back, and when you open any of the tabs to check the forum, it just refreshes on its own, is that a browser issue or the forum software?

    Marc
    Last reply by Marc,
  16. SMC_admin

    Installing Pages

    by SMC_admin

    Hi, I'm trying to install Pages but getting an error message before it completes...

    Jim M
    Last reply by Jim M,
  17. usmf

    Group Promotions Not Working

    by usmf

    Hi! Currently, we've got five different Group Promotions set up in AdminCP. Three of them work perfectly, but two of them are not working at all. I've gone over them and don't see anything that appears to be wrong. Is it possible for someone to check these for me? Thanks!

    Randy Calvert
    Last reply by Randy Calvert,
  18. boro_boy

    Sidebar not alligned

    by boro_boy

    This is a little issue, but it bugs me, why the sidebar is not aligned at the top, its slightly lower. I should be at the same height as the blue button but its not. There are no other sidebar widgets above the Euro 2024 widget. Thanks in advance.

    boro_boy
    Last reply by boro_boy,
  19. D-Rocks09

    Upgrade - Manual action required - Version 4.7.16

    by D-Rocks09

    Good afternoon, Does anyone have any ideas why I can't upgrade in the admin panel like I could in previous versions? It wants me to do the upgrade manually.

    Gary
    Last reply by Gary,
  20. Callum MacGregor

    Bug: Commerce product renewals

    by Callum MacGregor

    I've encountered a bug in the commerce application whereby a user can generate a renewal invoice for their current active product, then change their renewal term after generating the invoice. Upon paying the invoice the amount paid is that of the original renewal, but the renewal term is whatever the user changed it to. So for example. Let's say I generate my renewal incvoice for 1 day at £1. Before paying it, I can change my renewal term to 30 days for £30. I then pay the invoice for £1 but the renewal term given to me is 30 days. I therefore got £29 worth of product for free. This also works inversely.

    Marc
    Last reply by Marc,
  21. Jipa331

    Bug Report on "Show Prices in USD EUR" Function in IPS v4.7.17

    by Jipa331

    Hello, I'm using the latest IPS version, 4.7.17, and my store supports two different currencies, USD and EUR. Before the update, when we pressed this currency toggle, it changed the prices to either Euro or USD. However, I've noticed that after the 4.7.17 update, it only works on the store's front page, which is "https://somedomain.com/store". It does not work on the store's category pages (e.g., https://somedomain.com/store/category/someproduct). When I click that button on store category pages, it does not happen anything. I remember that this function used to work on the store category pages as well (actually, it would redirect to the store's…

    Marc
    Last reply by Marc,
  22. braymond64

    Can't modify some notification settings

    by braymond64

    I am an administrator of a forum, and I want to get notification of reported content sent to my email. Currently, when somebody reports content, it comes up in the community under the reported content icon. But I am not always logged into the community. I tried to change settings in the Account Settings area, but I could not select Email in two of the settings. How do I remedy this? Thank you.

    braymond64
    Last reply by braymond64,
  23. David N.

    Repeated Log Entry — Error: Attempt to assign property "timezone" on null (0)

    by David N.

    I am getting the following repeated error.

    Jim M
    Last reply by Jim M,
  24. Adriano Faria

    Missing language bit 2FA

    by Adriano Faria

    Jim M
    Last reply by Jim M,
  25. HRN-Admin

    IPS Stats compared to Google analytics do not track the same

    by HRN-Admin

    Looking at Google analytics, we see a drop off in user activity, however in the form stats, we see an increase in guest activity, especially in the last few months, which is opposite in Analytics. Is there something that Analytics may be missing, or is the reporting in the forum off? Attached are stats for the same period.

    Jim M
    Last reply by Jim M,
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