Sellers

Buyers

Will my seller statistics/Gig rankings be affected?
They shouldn't be. We'll make every effort to undo any negative impact this downtime may have on your on-time delivery stats and response rates.
How will my orders be affected?
Good news: they won't be! We'll be back up and running shortly so orders and deliveries should continue as usual. That said, we do recommend you deliver any pending orders prior to the downtime, if possible, or request a delivery extension if the downtime will interfere with any of your deadlines. As always, we're here if you run into any issues.
Did I lose the Gig I was setting up?
All completed steps were saved. Check your draft versions before you continue editing.
I have an open order. Do I need to take any actions?
The site will only be down for a short while, after which you can continue where you left off. If you're waiting for a delivery at the moment, you'll get it as soon as we are live again.
Was my payment completed successfully?
If you have any concerns regarding payments, please contact Customer Support
Should I communicate with a seller off of Fiverr?
No, downtimes are usually very short. To protect you, all communication must stay within Fiverr.
Will my unsent messages/delivery comments be saved?
Unsent inbox/order messages and delivery collaboration comments are not saved. Occasionally, sent messages do not show in the inbox.