Premier Developer Support

Support plans that provide access to prioritized developer-specific resources.

contact sales

Get expert Zoom developer support when you need it.

Technical Resources

Assistance provided by Zoom development experts across Developer Relations, Product Management, and Technical Support
Trained technical personnel that are able to respond to unique development needs, assist with custom integrations, and address technical Zoom account needs

Priority Support

Designated support channels with clearly defined hours of operation
Response turnaround time targets appropriately geared to different levels of business impact and concerns

Key Areas of Coverage

Developer enablement, onboarding, training, architectural consultations
REST API, event subscription & DSS issues resolution
Break-fix/troubleshooting for integrations, and API & SDK app development assistance
Marketplace admin support including app submission, release & update guidance

Am I eligible?

Zoom Pro Plan
Zoom Business Plan
Zoom Enterprise Plan
Education Customer

Zoom Healthcare Plan
Zoom ISV
Existing Developer Support Plan
Video SDK Developer

Each Zoom account is permitted only one (1) Premier Developer Support plan.
The plan cannot be shared within an account or shared, linked, or co-termed with any other account.

Premier Developer Support Tiers

	Bronze	Silver	Gold
Monthly Price	$675	$1,300	$1,900
Hours of Operation	Business Hours	Business Hours	24/5
P1 — Service-level impact	24 hour	6 hour	4 hour
P2 — Customer-level impact	48 hour	12 hour	8 hour
P3 — Scheduled engagement	72 hour	24 hour	16 hour
API & Webhook Notifications zoom.us/status	Yes	Yes	Yes
Online Documentation & DevForum Access	Yes	Yes	Yes

Phone support available only for Business, Enterprise, and Education customers.

Zoom Help Center