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Support Information

If you have downloaded an app from the Microsoft store and the app will not work the chances are that you do not have the free software VCRUNTIME installed on your computer. The app description does specify that this is essential on the first couple of lines.

To install the Visual C++ Redistributable for Visual Studio, which includes the vcruntime libraries, follow these steps:

  1. Determine the Version:
    • Identify which version of the Visual C++ Redistributable is required for your application. Common versions include Visual C++ 2015, 2017, 2019, and 2022.
  2. Download the Installer:
  3. Run the Installer:
    • Once downloaded, run the installer.
    • Follow the prompts to complete the installation process.
  4. Restart Your Computer (if necessary):
    • Some installations may require a restart to complete.

Here are the detailed steps:

Step-by-Step Installation

  1. Visit the Microsoft Visual C++ Redistributable page:
  2. Select the Appropriate Version:
    • Look for the version that matches the requirement of your application.
    • For instance, if your application needs Visual C++ 2015-2022, you can download the latest supported version which covers all those releases.
  3. Download the Installer:
    • Click on the link corresponding to your system architecture:
      • vc_redist.x64.exe for 64-bit systems.
      • vc_redist.x86.exe for 32-bit systems.
  4. Install the Redistributable:
    • Run the downloaded executable file.
    • Accept the license agreement.
    • Click Install.
  5. Finish Installation:
    • Wait for the installation to complete.
    • If prompted, restart your computer to finalize the installation.

After completing these steps, the vcruntime libraries should be installed, and your application should be able to run without issues related to these runtime components.

For any support requests contact [email protected]