Last updated: July 8th, 2024
Thank you for choosing our products at AWP Life. We encourage you to check our plugins and themes through our demo site before making a purchase. Understanding our refund policy will help you know what to expect if you encounter issues with our products.
Eligibility for Refund:
- Mistaken Purchases: Please note that refunds are not available for products bought by mistake or accidentally, as we assume you have reviewed the demo before purchase.
- Product Switching: If you opt to switch to a different plugin or theme after purchase, we cannot offer a refund.
- Technical Issues: If you face any operational issues with our products, please contact support first by raising a support ticket and providing a valid reason for the issues encountered. If we are unable to resolve the problem, a full refund will be issued.
- Code Modifications and Third-Party Conflicts: Any issues caused by modifications made to the product’s code by the user, or conflicts arising from third-party themes, plugins, and software will not be eligible for refunds.
- Direct Refund Requests: Direct requests for refunds without going through the proper support channels are not permitted.
Non-Refundable Purchases:
- Customization Service: Please note that once you purchase customization services for our plugin or theme, these services are non-refundable.
- Bundle Purchases: No refunds will be processed for multisite plugins or theme bundles, including business or developer licenses.
- Discounted Items: Products purchased at a discount are not eligible for refunds.
Processing Refunds:
- Refunds are processed within 3-5 business days, excluding holidays. Please bear with us as we handle your request with care.
We aim to provide transparency and satisfaction with our refund policy. If you have any questions or need further clarification, feel free to reach out through our support channels. We’re here to help!
