Mark Coughlan

Sydney, New South Wales, Australia Contact Info
2K followers 500+ connections

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Experience & Education

  • Bigtincan

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Licenses & Certifications

  • Glow Up Careers - Career Coach Graphic

    Glow Up Careers - Career Coach

    Glow Up Careers

    Issued

  • Scrum Master Certification

    Axis Agile

Volunteer Experience

  • Dunbar Rovers FC Graphic

    Ex: Director of Football and Board Director, Current Life Member for 15 years of volunteer service

    Dunbar Rovers FC

    - Present 23 years 4 months

    Health

    I was a key player in the growth of Dunbar Rovers since 2001. I worked tirelessly over a 15 year period to raise the standards of the club - this included raising the standards of coaching, equipment and overall running of the club. My contribution was acknowledged as I was awarded the presidents aware as 'Club Man of the Decade' and I was later inducted in the hall of fame as a life member for 15 years of exemplary service. During this period the club grew from 4 teams in 2000 to over 17. I…

    I was a key player in the growth of Dunbar Rovers since 2001. I worked tirelessly over a 15 year period to raise the standards of the club - this included raising the standards of coaching, equipment and overall running of the club. My contribution was acknowledged as I was awarded the presidents aware as 'Club Man of the Decade' and I was later inducted in the hall of fame as a life member for 15 years of exemplary service. During this period the club grew from 4 teams in 2000 to over 17. I was on the board of Directors for the club where it transitioned from amateur to semi professional in the National Premier league. I was a key contributor to raising sponsorship to keep the fees for members to a minimum and continue drive new sponsorship opportunities. I no longer hold an operating role at the club however continue to be a strong ambassador of the club and I assume Master of Ceremony responsibilities at club events.

  • Glow Up Careers Graphic

    Career Coach

    Glow Up Careers

    Education

    Currently assisting refugees seeking work opportunities in Australia. This involves working through the process of understanding their previous employment, current skills/job goals and helping them prepare their resumes to position them on the path to securing their first role.

Patents

  • Customizable notification based on recent communication history

    Issued US 8848879

    Other inventors
    See patent

  • Notify caller if low quality voicemail is being recorded

    Issued US 8675829

    Other inventors
    See patent

  • Method and apparatus for call control using motion and position information

    Issued US 8532285

    Other inventors
    See patent

  • Caller initiated un-divert from voicemail

    Issued US 8150003

    Abstract: Once a voicemail is received, it is the onus of the recipient of the voicemail message to call the caller back when a “missed call” message is received on the phone or after the voicemail message is retrieved. While some of the more advanced voicemail systems provide the capability of automatically placing a call from the callee back to the caller upon completion of the callee listening to the voicemail message, an exemplary embodiment of the present invention allows the caller to be…

    Abstract: Once a voicemail is received, it is the onus of the recipient of the voicemail message to call the caller back when a “missed call” message is received on the phone or after the voicemail message is retrieved. While some of the more advanced voicemail systems provide the capability of automatically placing a call from the callee back to the caller upon completion of the callee listening to the voicemail message, an exemplary embodiment of the present invention allows the caller to be connected to the callee should the callee become available while the caller is leaving a voicemail message for the callee.

    Other inventors
    See patent

  • Routing of calls based on agents emotional state

    Issued US 8130935

    Abstract: An agent's emotional state is used to assist with determining how to route an incoming communication. The factoring in of emotional state can be combined with other performance metrics that can include, for example, any suitable metric for expressing or describing agent performance or agent skill level. For example, the metrics can include revenue generated, revenue generation rate, profitability, profitability generation rate, number of units sold, rate of unit sales, average…

    Abstract: An agent's emotional state is used to assist with determining how to route an incoming communication. The factoring in of emotional state can be combined with other performance metrics that can include, for example, any suitable metric for expressing or describing agent performance or agent skill level. For example, the metrics can include revenue generated, revenue generation rate, profitability, profitability generation rate, number of units sold, rate of unit sales, average duration of the contact, a rating quantifying the agents proficiency in handling a contact, the occurrence of a trouble ticket, agent requests assistance, a no sale situation, customer satisfaction indicators, customer attention, value of collections, time to close a sale, one-and-done, and/or any other metric indicating the customer's relationship with the business.

    Other inventors
    See patent

  • Cooling off period prior to sending dependent on user's state

    Issued US 8041344

    bstract: A determination regarding the appropriateness of sending a message can be based on one or more factors. For example, the determination can be an analysis of a message to determine the likelihood that the sender has the target physical condition and/or a likely degree or severity of the target physical condition. The analysis determines, with reference to a baseline of the user, one or more of a number of errors (spelling and/or grammar) in the message, a response time, a non-fluency…

    bstract: A determination regarding the appropriateness of sending a message can be based on one or more factors. For example, the determination can be an analysis of a message to determine the likelihood that the sender has the target physical condition and/or a likely degree or severity of the target physical condition. The analysis determines, with reference to a baseline of the user, one or more of a number of errors (spelling and/or grammar) in the message, a response time, a non-fluency level associated with the message, a spell check of the message and recipient information associated with the message. Based on this analysis, the message can be managed in accordance with one or more of sending the message after a delay, returning the message to a sender for approval, managing the message based on a profile and holding the message for management at a later time.

    Other inventors
    See patent

  • Dynamic user interface for the temporarily impaired based on automatic analysis for speech patterns

    Issued US 7962342

    Abstract: In one embodiment, the present invention is directed to reconfiguration of a communication device or other network node based on a determination that a user has a target (altered) physical condition.

    Other inventors
    See patent

  • Notify caller if low quality voicemail is being recorded

    Issued US 8675829

    Abstract: The present invention provides methods, devices, and systems for notifying a caller that they are leaving a low quality voice mail. The user can be notified that they are leaving such a voicemail before they are done leaving the message. This allows the user to try and leave another voicemail having a better quality, thereby making the voicemail more comprehensible.

    Other inventors
    See patent

  • Display hierarchy of participants during phone call

    Issued US 20070172047

    Abstract: The present invention is directed toward methods and systems for providing advanced features to a telecommunication device. The systems and methods determine a hierarchical relationship of participants of a conference call and when one participant is communicating with another participant, the parties are made aware of their hierarchical relationship relative to each other.

    Other inventors
    See patent

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