SONIC Drive-In - Order Online 4+

Update: If you have this problem you can fix it by going to iPhone Settings and tap on your name > “Sign-in & Security” > “Sign in with Apple” > scroll to Sonic and tap “Stop Using Apple ID”. The next time you open the app the sign in should work. Just make sure you choose the same option you initally did when selecting to hide your email or not because if not it’ll give an error and you’ll have to repeat the steps above. Shout out to WingLust’s review for the solution!

Original: I set up a sonic account through Apple a few months ago and it was fine until yesterday. When I opened the app I was signed out and it keeps saying there is a problem with the request when I try signing back in. I restarted my phone, uninstalled & reinstalled the app and tried on the latest iOS 16 and the new iOS 17 and nothing helps. I’m trying to see past order history to figure out how much people owe me for some orders and now I have no way of seeing the info, very frustrating. I see the app was updated yesterday so I’m not sure if the issue is with the latest update or not but please fix. Also, unrelated, but it’s also pretty annoying that the prices don’t show until I’m checking out. I’d like to know what my total is as I add items to my bag because some people be out here living on a budget…

They accept Apple Pay and presumably other mobile payment, but you can’t pay with multiple gift cards or combine a gift card with Apple Pay. I don’t want to give out my card numbers. Apple Pay is infinitely more secure. I’ve read of people having their cards used across the country after giving them to Sonic’s app. They need to let you combine multiple gift cards so you can zero out the balance in their app and also let you combine gift cards with mobile payment for better security and convenience. That way you only have to enter the cards once in Apple Pay and then you can use them anywhere far more securely. It should be the standard payment option. Taco Bell and Panera do payments right in thei app. Sonic is backwards so you can’t use up a gift card without swiping it at a kiosk or giving your card number out and risking a data breach. Please fix the problems and allow us to combine at least two gift cards plus any mobile payments for the full balance without needing to deal with the kiosks or give up our card numbers. It’s just common sense to let folks use Apple Pay and multiple gift cards to pay with the app. Why would you make it harder for people to pay? Also when are you going to communicate with stores so the prices show up before checking out? Sonic is the only app I know that doesn’t show prices in their app menu and cart as you add items.

My husband and I both have this app on our phones. My husband struggles every time because his app never has the featured items listed. We’ve both struggled with the order not being ready when we get there even though we picked the ASAP option. We still have to wait after we check in for it to be made. Not sure they know what ASAP means. Occasionally we arrive to pick up our preordered items and they don’t even HAVE the order but we’ve been charged for them. Also, our local store charges you for add on items you ordered but are out of. This happens a lot. I do like the convenience of being able to hand my kids the phone and they pick out what they want and put it in the “bag.” I like the “thought” of our meal being ordered already and being made while I’m on the way to pick it up…..just not really seeing this feature utilized. I would also like to be able to order from my phone app and my husband go pick it up except if I have my phone at home it says out of range to be able to check into a stall #. This is most inconvenient. This is why my husband got the app on his phone. But like I said, he struggles more with his because it never has the new featured items listed. Needs improvement, but thanks for trying.