ESP Sandbox Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 2024 - 19:00 UTC
Scheduled - The ESP sandbox instance's Kafka version will be updated during this time. Emails, push notifications, and APIs may be unavailable throughout that process.
Jul 27, 2024 19:00-20:30 UTC
Uptime over the past 90 days. View historical uptime.
Composer Experience Execution Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - US Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Asia ? Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Australia ? Operational
90 days ago
100.0 % uptime
Today
Composer Experience Execution - Europe ? Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
VX Checkout - US - buy.piano.io ? Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Asia - buy-ap.piano.io ? Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Australia - buy-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
VX Checkout - Europe - buy-eu.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Login and Registration Operational
90 days ago
100.0 % uptime
Today
US - id.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Australia - id-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Asia - id-ap.piano.io ? Operational
90 days ago
100.0 % uptime
Today
EU - id.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Dashboards, Interfaces and Platform Operational
90 days ago
99.99 % uptime
Today
Publisher Dashboard - US - https://dashboard.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Asia - https://dashboard-ap.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Australia - https://dashboard-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Publisher Dashboard - Europe - https://dashboard-eu.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - US - esp.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Asia - esp-ap.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Australia - esp-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano ESP Dashboard - Europe - esp-eu.piano.io ? Operational
90 days ago
100.0 % uptime
Today
Piano Insight Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Piano Content Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Piano DMP Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Interfaces Availability Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Exports Operational
90 days ago
99.95 % uptime
Today
Piano Analytics Dataflow Exports Operational
90 days ago
99.95 % uptime
Today
Piano Analytics Data Sharing Operational
90 days ago
99.95 % uptime
Today
Piano authentication – auth.piano.io Operational
90 days ago
100.0 % uptime
Today
API Availability Operational
90 days ago
100.0 % uptime
Today
API Endpoints - US - api.piano.io ? Operational
90 days ago
100.0 % uptime
Today
API Endpoints - Asia - api-ap.piano.io ? Operational
90 days ago
100.0 % uptime
Today
API Endpoints - AU - api-au.piano.io ? Operational
90 days ago
100.0 % uptime
Today
API Endpoints - EU - api-eu.piano.io ? Operational
90 days ago
100.0 % uptime
Today
API Endpoints - ESP - api-esp.piano.io ? Operational
90 days ago
100.0 % uptime
Today
API Endpoints - cxense - api.cxense.com ? Operational
90 days ago
100.0 % uptime
Today
Piano Analytics - Reporting API Operational
90 days ago
100.0 % uptime
Today
Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano ESP On-Site Recommendations Operational
90 days ago
100.0 % uptime
Today
Piano Content Recommendations Operational
90 days ago
100.0 % uptime
Today
Email Distribution Operational
90 days ago
100.0 % uptime
Today
Piano ESP Email Distribution Operational
90 days ago
100.0 % uptime
Today
Piano ID and VX transactional Emails Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
99.99 % uptime
Today
Piano Composer Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Content Crawler Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano ESP Data Collection Operational
90 days ago
100.0 % uptime
Today
Piano Analytics Data Collection Operational
90 days ago
99.99 % uptime
Today
Insight Data collection Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
99.97 % uptime
Today
Piano Analytics Data Processing Operational
90 days ago
99.94 % uptime
Today
Piano DMP Data Processing/Connections Operational
90 days ago
100.0 % uptime
Today
SocialFlow Operational
90 days ago
100.0 % uptime
Today
SocialFlow.com Site uptime Operational
90 days ago
100.0 % uptime
Today
Trib.al uptime Operational
90 days ago
100.0 % uptime
Today
SocialFlow publishing Operational
90 days ago
100.0 % uptime
Today
Feed Fetcher Operational
90 days ago
100.0 % uptime
Today
CCE Operational
90 days ago
100.0 % uptime
Today
Piano Search Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

Unresolved incident: ESP Sandbox Maintenance.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
VX Subscription log report issues
Resolved - Piano registered VX Subscription log report issues across all environments from July 24, 20:00 UTC to July 25, 07:46 UTC. Some clients may have experienced difficulties generating and exporting the report. This issue has been identified and resolved, and the report is now fully operational.
Jul 25, 04:00 UTC
Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024
ESP prod-ap Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 16:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 16:00 UTC
Scheduled - We will switch the ESP AP instance to a new AWS NLB to improve general ESP performance. During this time (5 minutes maximum), emails, push notifications, and the API may not be available.
Jul 16, 09:00 UTC
Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024
[Piano Analytics] Delay in real-time data
Postmortem - Read details
Jul 18, 10:09 UTC
Resolved - The issue has been resolved and the delay in real-time has now been caught up. No data was lost.
All scheduled exports have been sent.
Jul 18, 10:09 UTC
Investigating - We are currently experiencing a delay in real-time data collection on Piano Analytics.
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers
Jul 18, 09:48 UTC
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
[Piano Analytics] Delay in real-time data
Postmortem - Read details
Jul 15, 10:30 UTC
Resolved - The issue has been resolved and the delay in real-time has now been caught up.
All scheduled exports have been sent.
Jul 15, 10:30 UTC
Investigating - We are currently experiencing a delay in real-time data processing on Piano Analytics.
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers
Jul 15, 10:19 UTC
Jul 14, 2024

No incidents reported.

Jul 13, 2024
ESP Sandbox maintenance
Completed - The scheduled maintenance has been completed.
Jul 13, 19:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 19:00 UTC
Scheduled - On Saturday, July 13, 2024 ESP Sandbox will be undergoing a scheduled maintenance in order to improve the overall performance of the system. The maintenance will start at 19:00 UTC and all of the ESP Sandbox APIs will be unavailable for a maximum of 5 minutes.
Jul 9, 12:28 UTC
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