Disclosure

You know how when you’re on hold to any customer service line you hear a message that thanks you for calling and claims your call is important to them. The message always includes a disclaimer about calls possibly being recorded “for training purposes.”

Nobody expects that any training is ever actually going to happen—surely we would see some improvement if that kind of iterative feedback loop were actually in place. But we most certainly want to know that a call might be recorded. Recording a call without disclosure would be unethical and illegal.

Consider chatbots.

If you’re having a text-based (or maybe even voice-based) interaction with a customer service representative that doesn’t disclose its output is the result of large language models, that too would be unethical. But, at the present moment in time, it would be perfectly legal.

That needs to change.

I suspect the necessary legislation will pass in Europe first. We’ll see if the USA follows.

In a way, this goes back to my obsession with seamful design. With something as inherently varied as the output of large language models, it’s vital that people have some way of evaluating what they’re told. I believe we should be able to see as much of the plumbing as possible.

The bare minimum amount of transparency is revealing that a machine is in the loop.

This shouldn’t be a controversial take. But I guarantee we’ll see resistance from tech companies trying to sell their “AI” tools as seamless, indistinguishable drop-in replacements for human workers.

Ideas Aren’t Worth Anything - The Biblioracle Recommends

The fact that writing can be hard is one of the things that makes it meaningful. Removing this difficulty removes that meaning.

There is significant enthusiasm for this attitude inside the companies that produce an distribute media like books, movies, and music for obvious reasons. Removing the expense of humans making art is a real savings to the bottom line.

But the idea of this being an example of democratizing creativity is absurd. Outsourcing is not democratizing. Ideas are not the most important part of creation, execution is.

How do we build the future with AI? – Chelsea Troy

This is the transcript of a fantastic talk called “The Tools We Still Need to Build with AI.”

Absorb every word!

The mainstreaming of ‘AI’ scepticism – Baldur Bjarnason

1. Tech is dominated by “true believers” and those who tag along to make money.
2. Politicians seem to be forever gullible to the promises of tech.
3. Management loves promises of automation and profitable layoffs.

But it seems that the sentiment might be shifting, even among those predisposed to believe in “AI”, at least in part.

Because There’s No “AI” in “Failure”

My new favourite blog on Tumblr.

AI Pollution – David Bushell – Freelance Web Design (UK)

AI is steeped in marketing drivel, built upon theft, and intent on replacing our creative output with a depressingly shallow imitation.